topic Re: Return equipment in Sky Q

Return equipment

Elizabeth+Bickham — Wed, 05 Apr 2023 10:29:26 GMT

Morning

I have received an email stating I have not returned equipment and funds will be removed from my account. The equipment was returned by post on 27/02/23. I have the receipt of proof of posting. Please ensure any funds taken are returned to my account immediately.

Thank you

Elizabeth

Re: Return equipment

Doc5907 — Wed, 05 Apr 2023 11:10:16 GMT

@Elizabeth+Bickham wrote:
Morning
I have received an email stating I have not returned equipment and funds will be removed from my account. The equipment was returned by post on 27/02/23. I have the receipt of proof of posting. Please ensure any funds taken are returned to my account immediately.
Thank you
Elizabeth

@Elizabeth+Bickham

You are not talking to Sky here as we are just fellow customers.

In order to address your issue, I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

Re: Return equipment

Lisa-P1987 — Wed, 05 Apr 2023 11:29:08 GMT

Thanks for escalating this. We’ve sent Elizabeth+Bickam an invite to chat.

Re: Return equipment

Bryan+stevenson — Wed, 05 Apr 2023 17:56:34 GMT

I HAVE RETURNED AII OF YOUR EQUIPMENT AND PAID FINAL CHARGE PAYMENT £64.00 TODAY EQUIPMENT SENT BACK ON THE 24.03.2023 I HAVE RETURNED RECEIPT YOUR. S BRYAN STEVESON

Re: Return equipment

Tom-W19 — Fri, 07 Apr 2023 12:14:13 GMT

Hi Elizabeth+Bickham

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Return equipment

cbball — Fri, 07 Apr 2023 12:48:47 GMT

Bryan Stevenson. This is a customer forum, you are not communicating with Sky here. You will need to phone them, or hope an admin escalates the post.