Sky Q Box Glitching

RexT87 — Tue, 04 Apr 2023 20:33:58 GMT

When I try to use Netflix or Amazon Prime, more often than not it will freeze and stay stuck until I remove the power. It's now started to do it on regular channels too. I have updated the sky q box with the latest software update, not sure what else to do.

Re: Sky Q Box Glitching

oldfella — Tue, 04 Apr 2023 20:37:24 GMT

@RexT87 wrote:

When I try to use Netflix or Amazon Prime, more often than not it will freeze and stay stuck until I remove the power. It's now started to do it on regular channels too. I have updated the sky q box with the latest software update, not sure what else to do.

Hi @RexT87

If the box was already on the latest software then a manual update does nothing; other than an extended reboot.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Sky Q Box Glitching in Sky Q

Sky Q Box Glitching

Re: Sky Q Box Glitching