topic Re: Sky box not working in Sky Q

Sky box not working

J88888888888888 — Tue, 04 Apr 2023 17:36:41 GMT

Help - switches on but says no signal

Re: Sky box not working

Invisiblename — Tue, 04 Apr 2023 17:39:16 GMT

@J88888888888888 wrote:
Help - switches on but says no signal

That suggests that the incorrect HDMI port is selected on your tv, or there is an issue with the HDMI cable from the Sky Q box

Re: Sky box not working

Daniel0210 — Tue, 04 Apr 2023 17:39:06 GMT

@J88888888888888

No signal (usually from your TV) or no satellite signal?

Re: Sky box not working

J88888888888888 — Tue, 04 Apr 2023 17:45:14 GMT

No Satellite signal

Re: Sky box not working

Daniel0210 — Tue, 04 Apr 2023 17:48:56 GMT

@J88888888888888

Any particular channels? Have you checked the connections on the cables are tight (not too tight)?

Re: Sky box not working

J88888888888888 — Tue, 04 Apr 2023 18:00:00 GMT

All channels seem to be done at the moment. I've tried tweaking the cables but it doesn't seem to be working

Re: Sky box not working

Daniel0210 — Tue, 04 Apr 2023 18:09:07 GMT

@J88888888888888

If there's nothing obvious outside like a neighbours had scaffolding erected it sounds like your dish is slightly out of alignment and you may need to arrange an engineer.

Re: Sky box not working

J88888888888888 — Tue, 04 Apr 2023 18:27:15 GMT

No probs. Are you able to arrange for a Sky engineer to come out?

Re: Sky box not working

Daniel0210 — Tue, 04 Apr 2023 18:29:23 GMT

@J88888888888888
We’re customers on here. This is predominantly a customer helps customer based forum and you aren’t addressing Sky Customer Services.

This link provides various help:
https://www.sky.com/help/home

After trying that, if your only option is to call Sky, click on ‘Need More Help’ after ensuring the correct flag (UK or ROI) is displayed in the bottom right corner which should lead you to either a 0333 UK or 0818 ROI number. Don’t forget if you have Sky Mobile or Sky Talk you can use the free 150 number to call.