https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272344#M572252 <P>Spent nearly 3 hours on the phone on Saturday trying to link Sky Q to the internet. When this was unsuccesful I was told that an engineer needed to visit as it is likely that we need a new box but this couldn't be booked as, supposedly, there is already an open visit booked - for last December!&nbsp;</P><P>&nbsp;</P><P>Waited the 72 hours requested for this error to be resolved and for the return call to make the booking - no call came.&nbsp; Contacted customer services again only to be told the problem has still not been cleared so will have to be sent through to "the back office" yet again</P> Tue, 04 Apr 2023 12:26:12 GMT DaisyDay2 2023-04-04T12:26:12Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272344#M572252 <P>Spent nearly 3 hours on the phone on Saturday trying to link Sky Q to the internet. When this was unsuccesful I was told that an engineer needed to visit as it is likely that we need a new box but this couldn't be booked as, supposedly, there is already an open visit booked - for last December!&nbsp;</P><P>&nbsp;</P><P>Waited the 72 hours requested for this error to be resolved and for the return call to make the booking - no call came.&nbsp; Contacted customer services again only to be told the problem has still not been cleared so will have to be sent through to "the back office" yet again</P> Tue, 04 Apr 2023 12:26:12 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272344#M572252 DaisyDay2 2023-04-04T12:26:12Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272368#M572259 <P>Ok</P><P>&nbsp;</P><P>so, er, do you have a question or just sharing the annoyance at how bad it is?</P> Tue, 04 Apr 2023 13:05:08 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272368#M572259 Chodley 2023-04-04T13:05:08Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272403#M572274 <P>well if someone does know how to make Sky take it seriously and either cancel the no existent appointment or move it that would be helpful</P> Tue, 04 Apr 2023 13:34:06 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272403#M572274 DaisyDay2 2023-04-04T13:34:06Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272408#M572275 <P>Ok. I've escalated to see if the online Sky team can do anything about it.</P><P>&nbsp;</P><P>Check back in &amp; look out for a blue chat bubble. It will expire after 48 hours if you don't respond.</P> Tue, 04 Apr 2023 13:37:23 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272408#M572275 Chodley 2023-04-04T13:37:23Z https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272499#M572292 <P>Thanks for escalating this. We’ve sent an invite to chat.</P> Tue, 04 Apr 2023 15:34:07 GMT https://helpforum.sky.com/t5/Sky-Q/Unable-to-book-an-engineer/m-p/4272499#M572292 Mr+Flibbles+86 2023-04-04T15:34:07Z