topic Re: SKY EQUIPMENT RETURN in Sky Q

SKY EQUIPMENT RETURN

arlene+ewing — Tue, 04 Apr 2023 11:39:48 GMT

I need to prove return of sky equipment we have sent back

Re: SKY EQUIPMENT RETURN

Daniel0210 — Tue, 04 Apr 2023 11:44:50 GMT

@arlene+ewing
Have you retained your proof of posting? If you haven’t, any cancellation of non return fees would be at Skys discretion. If you’ve kept it let us know and we can escalate your post to a Sky staff expert.

Re: SKY EQUIPMENT RETURN

arlene+ewing — Tue, 04 Apr 2023 12:00:06 GMT

I have proof of postage here

barcode is QZ880157409GB

Re: SKY EQUIPMENT RETURN

Daniel0210 — Tue, 04 Apr 2023 12:04:58 GMT

@arlene+ewing
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

Re: SKY EQUIPMENT RETURN

Lisa-P1987 — Tue, 04 Apr 2023 12:24:42 GMT

Thanks for escalating this. We’ve sent arlene+ewing an invite to chat.