https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4272267#M572211 <P>Hello,</P><P>&nbsp;</P><P>I have recently had a new sky box fitted and was informed to send the old one back. We sent the old one back using the box provided by sky, however I have received a message saying if I do not receive it, I will get charged. Please can you confirm receipt of the old box.</P> Tue, 04 Apr 2023 10:40:07 GMT Chlo2023 2023-04-04T10:40:07Z https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4272267#M572211 <P>Hello,</P><P>&nbsp;</P><P>I have recently had a new sky box fitted and was informed to send the old one back. We sent the old one back using the box provided by sky, however I have received a message saying if I do not receive it, I will get charged. Please can you confirm receipt of the old box.</P> Tue, 04 Apr 2023 10:40:07 GMT https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4272267#M572211 Chlo2023 2023-04-04T10:40:07Z https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4272270#M572213 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3749120">@Chlo2023</a>&nbsp;wrote:<BR /> <P>I have recently had a new sky box fitted and was informed to send the old one back.&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3749120">@Chlo2023</a>&nbsp;<BR />We’re customers on here. This is predominantly a customer helps customer based forum and you aren’t addressing Sky Customer Services. As you've had a new box did the DPD driver not do a box swop on your doorstep? Secondly did you keep your proof of posting for the return?&nbsp;</P> Tue, 04 Apr 2023 10:44:24 GMT https://helpforum.sky.com/t5/Sky-Q/Return/m-p/4272270#M572213 Daniel0210 2023-04-04T10:44:24Z