topic Re: Series link on Great TV channel in Sky Q

Series link on Great TV channel

Joansy — Mon, 03 Apr 2023 10:13:29 GMT

In the last week it has become impossible to series link a recording on Great!TV channel.

all other channels are OK, it's just that one. It was fine up to last week.

Have re booted/set up on the Q box and mini boxes. In fact all the things we usually are asked to do to resolve things

Its odd that it's only that one channel

It's odd that it was fine until last week

Any ideas how to resolve it anyone.

Re: Series link on Great TV channel

oldfella — Mon, 03 Apr 2023 10:16:57 GMT

@Joansy wrote:

In the last week it has become impossible to series link a recording on Great!TV channel.

all other channels are OK, it's just that one. It was fine up to last week.

Have re booted/set up on the Q box and mini boxes. In fact all the things we usually are asked to do to resolve things

Its odd that it's only that one channel

It's odd that it was fine until last week

Any ideas how to resolve it anyone.

Hi @Joansy

Nothing wrong with your Q box.

Looks like it is a choice of the channel in question.

You could contact Viewer relations.

ViewerR@sky.uk

Re: Series link on Great TV channel

TimmyBGood — Mon, 03 Apr 2023 10:58:06 GMT

@Joansy wrote:

Its odd that it's only that one channel

It's odd that it was fine until last week

Not particularly odd: it is up to each channel to supply Sky with the data package required for Series Link to work.

Re: Series link on Great TV channel

Joansy — Wed, 05 Apr 2023 04:14:04 GMT

Viewer relation said

'As this is not a channel we operate our support team have raised this to the channel for their awareness'

dont know quite what that means as it's a station you watch through Sky but whatever not helpful.

Time will tell if they come back to me, I suspect not!

i chechecked every station (took forever) and it's the only one that doesn't do it, all the rest 'allow' series link on recordings when appropriate.
I still don't understand why it changed suddenly. If it had never worked I could see some sense but why. change it?

Perhaps I'm the only one that watches that station, I think what they show is great, literally.