topic Re: multiscreen in Sky Q

multiscreen

yyou — Sat, 01 Apr 2023 23:07:16 GMT

my account is allready showing the cost for multiroom.

But no multiroom box sent to us.

It,s been a week no contact , no email.

Typicall sky , as usuall.

Re: multiscreen

Chodley — Sun, 02 Apr 2023 00:36:13 GMT

They usually arrive within 48 hours

so "typical sky" is frankly unfair criticism.

Have escalated this. Look out for a blue chat bubble.

Re: multiscreen

Bobby90 — Sun, 02 Apr 2023 04:34:37 GMT

Typically sky they will take your cash instantly but not respond anyway remotely as quickly

Re: multiscreen

Addie15 — Sun, 02 Apr 2023 07:33:01 GMT

Hi there! Thank you for escalating this. We have sent an invite to yyou.

Re: multiscreen

Quoman7 — Sun, 02 Apr 2023 07:33:48 GMT

@yyou wrote:

my account is allready showing the cost for multiroom.

But no multiroom box sent to us.

It,s been a week no contact , no email.

Typicall sky , as usuall.

Hi @yyou When you took out the multiroom subscription you would have to have ordered a Mini box at the same time, I have escalated your post to SKY they may contact you on here via speech bubble, or email.

Re: multiscreen

Greenfingers001 — Tue, 04 Apr 2023 08:09:37 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: multiscreen

yyou — Fri, 09 Jun 2023 22:39:28 GMT

according to my bill im been charged 30 euros(for 2 multiroom) but i only have 1 multiroom box !

Re: multiscreen

PandJ2020 — Sat, 10 Jun 2023 07:49:16 GMT

@yyou wrote:
according to my bill im been charged 30 euros(for 2 multiroom) but i only have 1 multiroom box !

If you are referring to the multiroom subscription then its a single charge regardless of the number of boxes you have. (Although you can have 4 there is a hardware limit of 2 concurrent minis)

Re: multiscreen

Laing1 — Sat, 10 Jun 2023 10:49:14 GMT

@yyou wrote:

according to my bill im been charged 30 euros(for 2 multiroom) but i only have 1 multiroom box !

@yyou do you have Sky Q or Sky HD+

Re: multiscreen

yyou — Sat, 10 Jun 2023 20:23:56 GMT

yes

Re: multiscreen

PandJ2020 — Sat, 10 Jun 2023 20:31:44 GMT

@yyou wrote:
yes

No sure who you're answering. But 'yes' isn't an answer...

Re: multiscreen

yyou — Sat, 10 Jun 2023 20:46:11 GMT

@Laing1

sry didnt add link name.

yes was to the question

Re: multiscreen

yyou — Sat, 10 Jun 2023 20:47:03 GMT

@Laing1 both

Re: multiscreen

PandJ2020 — Sat, 10 Jun 2023 20:48:34 GMT

The question was 'or'. So you have Q and Sky+?

Re: multiscreen

PandJ2020 — Sat, 10 Jun 2023 21:23:53 GMT

@yyou wrote:
@PandJ2020 roll your neck in m8
i replied saying i had both

Ok, cya!

Re: multiscreen

Daniel0210 — Sun, 11 Jun 2023 04:12:12 GMT

@yyou

There's no need to be rude. We are fellow customers here trying to help you. We are trying to establish whether you have Sky Q and a mini box or Sky+ boxes. You can't have both in the same dwelling.

Re: multiscreen

Rexy — Mon, 03 Jul 2023 21:00:00 GMT

I have exactly the same problem. Multiscreen ordered over a week ago. No minibox received & nothing on the system except for the charge on the bill.

Re: multiscreen

yyou — Mon, 03 Jul 2023 21:14:49 GMT

Rexy we had to buy the minibox for multiroom cost 50 euro

Re: multiscreen

yyou — Mon, 03 Jul 2023 21:19:15 GMT

@Daniel0210

I wasnt been Rude , I told um to wind his neck in .You think it,s rude .

Re: multiscreen

yyou — Mon, 03 Jul 2023 21:22:09 GMT

and just for confirmation is sky Q and multiroom we have all working fine