topic Broadband and phone installation in Sky Q

Broadband and phone installation

Paul+Howardson — Sat, 01 Apr 2023 19:10:30 GMT

I am a new customer . TV is installed. am waiting to have b/band and phone installed. I have delivery of my modem. Date to be installed is 3rd April. I was talking to a rep. today . I am not sure about the installation. I would appreciate if your engineer could do that. I am not sure that the rep. told me an engineer would pay me a visit. There was no phone delivered with b/band. I use 3 phones in the house . Acct no. Regards

Re: Broadband and phone installation

oldfella — Sat, 01 Apr 2023 19:12:31 GMT

@Paul+Howardson wrote:

I am a new customer . TV is installed. am waiting to have b/band and phone installed. I have delivery of my modem. Date to be installed is 3rd April. I was talking to a rep. today . I am not sure about the installation. I would appreciate if your engineer could do that. I am not sure that the rep. told me an engineer would pay me a visit. There was no phone delivered with b/band. I use 3 phones in the house . Acct no. Regards

Hi @Paul+Howardson

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Broadband and phone installation

Daniel0210 — Sat, 01 Apr 2023 19:16:23 GMT

@Paul+Howardson wrote:

There was no phone delivered with b/band. I use 3 phones in the house .

@Paul+Howardson

Sky do not provide actual phone handsets. You have to purchase them yourself elsewhere.

Re: Broadband and phone installation

TimmyBGood — Sat, 01 Apr 2023 20:24:18 GMT

@Paul+Howardson wrote:

I would appreciate if your engineer could do that. I am not sure that the rep. told me an engineer would pay me a visit.

For a Superfast installation over FTTC using an existing phone line there's typically no installer attendance required or scheduled.

@Paul+Howardson wrote:

There was no phone delivered with b/band. I use 3 phones in the house .

As @Daniel0210 indicates, Sky, like almost all ISPs, does not manufacture, sell, rent, loan or otherwise provide telephone handsets: BT is the sole exception because they have a century of history as a 'phone' company.