topic Re: Loss of Sky Mini Connection in Sky Q

Loss of Sky Mini Connection

Thebig1 — Fri, 31 Mar 2023 12:53:53 GMT

Hi All,

Just changed from Sky to another internet provider and now my Mini box isnt working, showing its lost connection to the Sky Q box. Guessing its lost range now. What is there I can use to get the range back?

Re: Loss of Sky Mini Connection

BrizzleTim — Fri, 31 Mar 2023 15:54:19 GMT

Have you reset the network on the mini box? I changed ISP this week and had to do all the boxes individually.

Re: Loss of Sky Mini Connection

Thebig1 — Fri, 31 Mar 2023 15:58:31 GMT

Hi ya,

ueah the mini was fully reset but then said it couldn't connect to the SKYQ box

Re: Loss of Sky Mini Connection

Laing1 — Sat, 01 Apr 2023 14:17:14 GMT

@Thebig1 wrote:

Hi ya,

ueah the mini was fully reset but then said it couldn't connect to the SKYQ box

@Thebig1 have you rebooted your main box ie turned off at the plug for 30 seconds then do the same with the mini. If that doesnt work you may need a booster from Sky so you would need to contact them for one

Re: Loss of Sky Mini Connection

Thebig1 — Sat, 01 Apr 2023 14:18:16 GMT

Hi,

will try it. What cost is a booster?

Re: Loss of Sky Mini Connection

Laing1 — Sat, 01 Apr 2023 15:33:25 GMT

@Thebig1 wrote:

Hi,

will try it. What cost is a booster?

@Thebig1 Sky should supply the booster for free

Re: Loss of Sky Mini Connection

Chodley — Sat, 01 Apr 2023 16:34:39 GMT

If you were on Sky BB before it's possible the mini was connecting to the router. Now it has to connect direct to the Q (or another mini, or a booster).

A Booster near the new router, if it's in the same location as the old one might do the trick if this is what's happened.

Re: Loss of Sky Mini Connection

Thebig1 — Sat, 01 Apr 2023 16:46:53 GMT

The SKYBB router was on top of the SKYQ box before. The Vodafone router is about 6 feet away now