topic Re: Can't Access SkyQ on Demand with BT Business WIFI in Sky Q

Can't Access SkyQ on Demand with BT Business WIFI

NWest94 — Sat, 01 Apr 2023 10:49:13 GMT

Hello,

I've just got Sky Q and can't download or access any on-demand content without it prompting me to upgrade.

I've seen the usual responses around SD/HD and restarting systems, however, none have worked. My wifi is with BT Business and may be the cause of this frustrating problem - has anyone had this problem or knows how to troubleshoot?

Thanks!

Re: Can't Access SkyQ on Demand with BT Business WIFI

PandJ2020 — Sat, 01 Apr 2023 12:04:40 GMT

A business line may not be 'compatible' - the contract stipulates residential broadband.

Re: Can't Access SkyQ on Demand with BT Business WIFI

Laing1 — Sat, 01 Apr 2023 15:25:29 GMT

@NWest94 wrote:

Hello,

I've just got Sky Q and can't download or access any on-demand content without it prompting me to upgrade.

I've seen the usual responses around SD/HD and restarting systems, however, none have worked. My wifi is with BT Business and may be the cause of this frustrating problem - has anyone had this problem or knows how to troubleshoot?

Thanks!

@NWest94 I have escalated this to sky

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Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Can't Access SkyQ on Demand with BT Business WIFI

Tom-W19 — Sat, 01 Apr 2023 15:44:52 GMT

Thanks for escalating. We've sent an invite to NWest94.

Re: Can't Access SkyQ on Demand with BT Business WIFI

Mr+Flibbles+86 — Mon, 03 Apr 2023 15:44:42 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks