topic Re: Sky cinema in Sky Q

Sky cinema

Bexylee — Wed, 29 Mar 2023 18:09:53 GMT

I've updated subscription to sky cinema, the sky cinema channels are working but going onto sky cinema page it tells me to upgrade I choose a film and it says I need to upgrade for this subscription, I press it and nothing happens, I've checked on my bill and products and sky cinema is registered on there, can anyone help?

Re: Sky cinema

oldfella — Wed, 29 Mar 2023 18:26:14 GMT

@Bexylee wrote:

I've updated subscription to sky cinema, the sky cinema channels are working but going onto sky cinema page it tells me to upgrade I choose a film and it says I need to upgrade for this subscription, I press it and nothing happens, I've checked on my bill and products and sky cinema is registered on there, can anyone help?

Hi @Bexylee

Are you sure that you are not trying to watch a UHD film without the Q UHD subscription?

Re: Sky cinema

Bexylee — Wed, 29 Mar 2023 21:10:50 GMT

Thank you for your reply. No, I am unable to access any of the films on Sky cinema.

Re: Sky cinema

oldfella — Wed, 29 Mar 2023 21:13:38 GMT

@Bexylee wrote:

Thank you for your reply. No, I am unable to access any of the films on Sky cinema.

Hi @Bexylee

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?.

Re: Sky cinema

Mr+Flibbles+86 — Thu, 30 Mar 2023 07:29:00 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky cinema

Addie15 — Sat, 01 Apr 2023 08:14:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.