topic Re: Mini box not responding to remote in Sky Q

Mini box not responding to remote

Lorsy — Fri, 31 Mar 2023 17:06:27 GMT

As above!

Re: Mini box not responding to remote

bob1234 — Fri, 31 Mar 2023 17:20:17 GMT

@Lorsy Try this link for help with your Q remotes
https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with.
If you get to the end and decide the remote is faulty click tried everything then need more help and or contact us and you get a form to order a replacement one free.

Re: Mini box not responding to remote

oldfella — Fri, 31 Mar 2023 17:23:36 GMT

@Lorsy wrote:

As above!

Hi @Lorsy

First reboot the mini.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

Then

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Escalate

Re: Mini box not responding to remote

Shirley2138 — Sat, 22 Jul 2023 13:02:27 GMT

Hi have tried all you say and still not getting any response. Help please.

Re: Mini box not responding to remote

Victor4 — Mon, 18 Mar 2024 16:04:40 GMT

I have tried switching the box off and also changed the batteries in the remote but still no joy