https://helpforum.sky.com/t5/Sky-Q/Had-sky-q-box-upgrade-by-sky-engineer-unable-to-record-Probally-caused-by-my-Virgin-Router-upgrade/m-p/4267713#M571204 <P>Had an upgrade to hdr box 2 Days ago. Just prior to engineers arrival had a problem connecting with my Virgin Broadband. Upgraded box fitted but engineer had problems connecting with Virgin. He checked with Sky and was informed Virgin Media has done a software upgrade which is causing a number of problems to Sky Q and Glass customers. He informed me Sky are looking into it and had no idea when a fix would be able. Now can only watch, not record or catch up? Can anybody confirm Sky are sorting this?</P> Thu, 30 Mar 2023 10:22:43 GMT Rogocop 2023-03-30T10:22:43Z https://helpforum.sky.com/t5/Sky-Q/Had-sky-q-box-upgrade-by-sky-engineer-unable-to-record-Probally-caused-by-my-Virgin-Router-upgrade/m-p/4267713#M571204 <P>Had an upgrade to hdr box 2 Days ago. Just prior to engineers arrival had a problem connecting with my Virgin Broadband. Upgraded box fitted but engineer had problems connecting with Virgin. He checked with Sky and was informed Virgin Media has done a software upgrade which is causing a number of problems to Sky Q and Glass customers. He informed me Sky are looking into it and had no idea when a fix would be able. Now can only watch, not record or catch up? Can anybody confirm Sky are sorting this?</P> Thu, 30 Mar 2023 10:22:43 GMT https://helpforum.sky.com/t5/Sky-Q/Had-sky-q-box-upgrade-by-sky-engineer-unable-to-record-Probally-caused-by-my-Virgin-Router-upgrade/m-p/4267713#M571204 Rogocop 2023-03-30T10:22:43Z