topic Re: Poor picture quality in Sky Q

Poor picture quality

tenacious — Wed, 29 Mar 2023 16:58:20 GMT

I think I'm receiving a poor or broken signal as picture keeps breaking up a horizontal multi pixel band going across the screen with picture sometimes freezing for a second, this happens on many channels and sometimes results in voice sync being out

Re: Poor picture quality

GD1 — Wed, 29 Mar 2023 16:59:08 GMT

@tenacious Have you tried rebooting your Sky Q box?

Re: Poor picture quality

Laing1 — Wed, 29 Mar 2023 16:59:44 GMT

@tenacious wrote:

I think I'm receiving a poor or broken signal as picture keeps breaking up a horizontal multi pixel band going across the screen with picture sometimes freezing for a second, this happens on many channels and sometimes results in voice sync being out

@tenacious sounds like your dish may be out of alignment slightly you will need to arrange for an engineer to look at the dish

Re: Poor picture quality

nigea99 — Wed, 29 Mar 2023 17:02:49 GMT

@tenacious wrote:

I think I'm receiving a poor or broken signal as picture keeps breaking up a horizontal multi pixel band going across the screen with picture sometimes freezing for a second, this happens on many channels and sometimes results in voice sync being out

hi @tenacious

Please see the following page that covers a few problems - if you follow the link through & try the suggestions if you still have problems then you should find a link to book an engineer at the end:

https://www.sky.com/help/articles/sky-q-picture-problems