topic Re: Sky cinema in Sky Q

Sky cinema

Coley91 — Wed, 29 Mar 2023 12:55:48 GMT

I've updated subscription to sky cinema, the sky cinema channels are working but going onto sky cinema page it tells me to upgrade I choose a film and it says I need to upgrade for this subscription, I press it and nothing happens, I've checked on my bill and products and sky cinema is registered on there, can anyone help?

Re: Sky cinema

Laing1 — Wed, 29 Mar 2023 13:27:45 GMT

@Coley91 wrote:

I've updated subscription to sky cinema, the sky cinema channels are working but going onto sky cinema page it tells me to upgrade I choose a film and it says I need to upgrade for this subscription, I press it and nothing happens, I've checked on my bill and products and sky cinema is registered on there, can anyone help?

@Coley91 I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky cinema

Addie15 — Wed, 29 Mar 2023 13:37:27 GMT

Hi there, thank you for escalating this. We have sent an invite to Coley91.

Re: Sky cinema

Addie15 — Wed, 29 Mar 2023 15:59:49 GMT

Update-We are closing this session now as this matter has been resolved by refreshing the viewing signals. However, if there is anything else we can help you with, please do not hesitate to reach out Thanks.