topic Re: Catch up in Sky Q

Catch up

Stealthstu007 — Tue, 28 Mar 2023 19:35:00 GMT

Hello there,

I am a new subscriber and I can't get the catch up or box sets to load. It keeps telling me I need to upgrade.

I am on sky signature with the hd add one and ultimate add on, but no catchup will load for me.

can anyone assist with getting this issue resolved? Many thanks

Re: Catch up

oldfella — Tue, 28 Mar 2023 19:47:13 GMT

@Stealthstu007 wrote:

Hello there,

I am a new subscriber and I can't get the catch up or box sets to load. It keeps telling me I need to upgrade.

I am on sky signature with the hd add one and ultimate add on, but no catchup will load for me.

can anyone assist with getting this issue resolved? Many thanks

Hi @Stealthstu007

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?.

Re: Catch up

Stealthstu007 — Tue, 28 Mar 2023 19:51:41 GMT

Thank you very much for helping! 👍👍

Re: Catch up

Tom-W19 — Wed, 29 Mar 2023 07:53:51 GMT

Thanks for escalating. We've sent an invite to Stealthstu007.