topic Re: Returns in Sky Q

Returns

Taylor+chick — Tue, 28 Mar 2023 16:17:51 GMT

I need to return my sky Q and broadband but it doesn't fit in thr return box sent to me .
what do I do

Re: Returns

oldfella — Tue, 28 Mar 2023 16:18:41 GMT

@Taylor+chick wrote:

I need to return my sky Q and broadband but it doesn't fit in thr return box sent to me .
what do I do

Hi @Taylor+chick

Hi
See the following link for all Sky returns information.

https://www.sky.com/help/articles/return-tv-broadband.

If necessary you can use you own Packaging and also print your own labels.
Ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired.

Re: Returns

lettice — Tue, 28 Mar 2023 16:22:12 GMT

You can use your own packaging to return the equipment to Sky.
Sky have probably just sent a box for one of the items to fit.

Read the following if you need to print off any labels and where to send.
Return Sky TV or Sky Broadband equipment | Sky Help | Sky.com

Do remember to keep a copy of any post receipt.

Re: Returns

Daniel0210 — Tue, 28 Mar 2023 17:10:12 GMT

@Taylor+chick
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for TV and 14 days for broadband], so it's possible you've only received the router box so far?

Re: Returns

Taylor+chick — Tue, 28 Mar 2023 17:53:37 GMT

Oh ok could be ?. So it l just use it for the router and wait for the tv box as I'm out of contract for both and have now l ft sky