https://helpforum.sky.com/t5/Sky-Q/My-sky-q-remote-is-not-working/m-p/4265848#M570846 <P>my sky q remote is not working. I have tired every step and nothing is working. Batteries are fine. It just stopped working all of a sudden.</P> Tue, 28 Mar 2023 11:22:00 GMT Frank2201 2023-03-28T11:22:00Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-remote-is-not-working/m-p/4265848#M570846 <P>my sky q remote is not working. I have tired every step and nothing is working. Batteries are fine. It just stopped working all of a sudden.</P> Tue, 28 Mar 2023 11:22:00 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-remote-is-not-working/m-p/4265848#M570846 Frank2201 2023-03-28T11:22:00Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-remote-is-not-working/m-p/4265871#M570849 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3745041">@Frank2201</a>&nbsp;</P> <P>Is it still paired to your box?&nbsp;If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for ROI customers). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.</P> Tue, 28 Mar 2023 11:39:29 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-remote-is-not-working/m-p/4265871#M570849 Daniel0210 2023-03-28T11:39:29Z https://helpforum.sky.com/t5/Sky-Q/My-sky-q-remote-is-not-working/m-p/4265874#M570850 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3328395">@Daniel0210</a>&nbsp;wrote:<BR /><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3745041">@Frank2201</a>&nbsp;</P><P>Is it still paired to your box?&nbsp;If your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for ROI customers).<BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank" rel="noopener">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.</P><HR /></BLOCKQUOTE><P>If you are luck it can be very quick mine took two days, even by Royal Mail.</P> Tue, 28 Mar 2023 11:41:29 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-q-remote-is-not-working/m-p/4265874#M570850 bob1234 2023-03-28T11:41:29Z