topic Re: You tube app - no sound in Sky Q

You tube app - no sound

RussThompson — Tue, 28 Mar 2023 06:35:12 GMT

From looking at previous posts, this problem has been ongoing for at least 3 years - I have no sound on my Samsung TV when using my Sky Q box. When I try the same app on my TV it works, but I would like to get it working on the Sky Q box app.

I have tried resetting the A/V from it's original setting of 2180UHD to both 1080i to 1080p, then then I completely lose all sound on both 1080 settings.

I cannot find any solutions, but surely after over 3 years some Sky technicians have fixed this problem ???

HELP PLEASE

Re: You tube app - no sound

Quoman7 — Tue, 28 Mar 2023 06:57:48 GMT

@RussThompson wrote:

From looking at previous posts, this problem has been ongoing for at least 3 years - I have no sound on my Samsung TV when using my Sky Q box. When I try the same app on my TV it works, but I would like to get it working on the Sky Q box app.

I have tried resetting the A/V from it's original setting of 2180UHD to both 1080i to 1080p, then then I completely lose all sound on both 1080 settings.

I cannot find any solutions, but surely after over 3 years some Sky technicians have fixed this problem ???

HELP PLEASE

Hi @RussThompson Try changing the audio setting from the SKYQ box to Dolby Digital, or Normal?

Press Home on your Sky Q remote, select Settings, and then Setup.
Choose Audio Visual, then Digital audio output HDMI and set it to Dolby Digital, or Normal.

Re: You tube app - no sound

RussThompson — Tue, 28 Mar 2023 20:36:27 GMT

Thanks for your reply @Quoman7 , I tried all you suggested but still not working for me.

Very disappointed really that I have not had any reply from sky, after over 3 years I did expect them to have someone with enough intelligence to rectify this problem, so many other Samsung owners all seem to have the same problem and still now fix.

Re: You tube app - no sound

RussThompson — Fri, 31 Mar 2023 18:46:40 GMT

Very disappointing that no one from Sky can be bothered to attempt to help or reply, but I guess it must beyond their capabilities ????

Re: You tube app - no sound

Laing1 — Sat, 01 Apr 2023 14:40:22 GMT

@RussThompson wrote:

Very disappointing that no one from Sky can be bothered to attempt to help or reply, but I guess it must beyond their capabilities ????

@RussThompson Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Re: You tube app - no sound

RussThompson — Sat, 01 Apr 2023 21:49:50 GMT

Ah ok thanks @Laing1 , I had seen a few replies from sky employees to other issues & wrongly thought they would help in here.

Re: You tube app - no sound

Laing1 — Sun, 02 Apr 2023 10:25:32 GMT

@RussThompson wrote:

Ah ok thanks @Laing1 , I had seen a few replies from sky employees to other issues & wrongly thought they would help in here.

@RussThompson that is normally where a problem has been ewscalateed to Sky

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: You tube app - no sound

Addie15 — Sun, 02 Apr 2023 10:31:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to RussThompson.

Re: You tube app - no sound

RussThompson — Sun, 02 Apr 2023 18:50:15 GMT

Finally managed to get this sorted by refreshing the apps via the 'hidden' menu - all ok now. Hopefully this might help anyone else with the same problem.