topic Re: Sky hd channels not working in Sky Q

Sky hd channels not working

KarlS90 — Mon, 27 Mar 2023 20:38:30 GMT

I have the sky hd package added onto my bill but I have a few recordings when I go to watch telling me to upgrade my subscription to view in hd

Re: Sky hd channels not working

Daniel0210 — Tue, 28 Mar 2023 02:35:53 GMT

@KarlS90 wrote:

I have the sky hd package added onto my bill but I have a few recordings when I go to watch telling me to upgrade my subscription to view in hd

@KarlS90

Any recent changes to your subscription? Did you have the HD add on when you recorded these programmes or have only only recently added it?

Re: Sky hd channels not working

KarlS90 — Tue, 28 Mar 2023 04:00:18 GMT

No we already have the HD add on and have done since taking out the package but now can't seem to watch programmes that have been recorded in hd

Re: Sky hd channels not working

Quoman7 — Tue, 28 Mar 2023 07:07:10 GMT

Hi @KarlS90 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?