topic Re: Remote not working in Sky Q

Remote not working

Mi-Mi-123 — Mon, 27 Mar 2023 20:50:46 GMT

My Remote just stopped working I only had volume . But now after repairing even that stopped I have reported box change batteries I have tried everything, ordered new replacements but in the meantime I have no tv going to ring them tomorrow as it says someone will ring me in three days sourly I won't be left for days without any tv any help welcome please

Re: Remote not working

Annie+UK — Mon, 27 Mar 2023 20:54:06 GMT

You don't say what system you have but I know Sky+ has controls on the Sky Box itself so you would not be left fully withoutTV also the Sky+ app has eremotecontrol features

Re: Remote not working

Mi-Mi-123 — Tue, 28 Mar 2023 00:08:53 GMT

Nothing work so I decided to disconnect from the sky Q box it worked for a minute or so then stopped so disconnected once more worked again then stopped but then red light appeared so pressed it so now it's back on but no volume working, we're as before only volume was working. Still going to ring Sky tomorrow as something not right. I do hope this helps someone

Re: Remote not working

bob1234 — Tue, 28 Mar 2023 06:20:59 GMT

@Mi-Mi-123There is no volume adjustment on the Q box the controller works your TV for volume. Does the TV controller change the volume on your TV if not it is a problem with the TV.

If the TV works try this link

https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with.
If you get to the end and decide the remote is faulty click tried everything then need more help and or contact us and you get a form to order a replacement one free.

Re: Remote not working

Mi-Mi-123 — Tue, 28 Mar 2023 10:50:35 GMT

Thank you I do need a new remote

Re: Remote not working

oldfella — Tue, 28 Mar 2023 10:56:43 GMT

@Mi-Mi-123 wrote:

Thank you I do need a new remote

Hi @Mi-Mi-123

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help. This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment