TV keeps going blank on record or live

Jo1100 — Mon, 27 Mar 2023 12:12:22 GMT

My Sky Q box was fitted 2 days ago. Whether for recorded or live programmes the TV screen keeps going blank for a couple of seconds - no picture and no sound. Sometimes everty 20 minutes and sometimes every few minutes. While only off for a short time it is enough to lose information or the thread.

Re: TV keeps going blank on record or live

oldfella — Mon, 27 Mar 2023 12:15:53 GMT

@Jo1100 wrote:

My Sky Q box was fitted 2 days ago. Whether for recorded or live programmes the TV screen keeps going blank for a couple of seconds - no picture and no sound. Sometimes everty 20 minutes and sometimes every few minutes. While only off for a short time it is enough to lose information or the thread.

Hi @Jo1100

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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TV keeps going blank on record or live

Re: TV keeps going blank on record or live