topic Re: TV cutting out when watching recording in Sky Q

TV cutting out when watching recording

01467Jim — Mon, 27 Mar 2023 09:37:19 GMT

When watching a recording on sky Q the TV goes blank, switches off and after a few minutes restarts. This does not happen when watching TV normally - only when watching a recorded programme. Any ideas?

Re: TV cutting out when watching recording

oldfella — Mon, 27 Mar 2023 09:40:47 GMT

@01467Jim wrote:

When watching a recording on sky Q the TV goes blank, switches off and after a few minutes restarts. This does not happen when watching TV normally - only when watching a recorded programme. Any ideas?

Hi @01467Jim

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: TV cutting out when watching recording

01467Jim — Mon, 27 Mar 2023 10:18:31 GMT

Thank you for the very rapid response.. Box reste so hoping issue resolved. Thanks again.

Re: TV cutting out when watching recording

oldfella — Mon, 27 Mar 2023 10:59:18 GMT

@01467Jim wrote:

Thank you for the very rapid response.. Box reste so hoping issue resolved. Thanks again.

Hi @01467Jim

No guarantees but well worth a try.