CATCH UP TV NOT WORKING

Bumblebee1234 — Sun, 26 Mar 2023 10:02:56 GMT

Catch up tv isn't working says I need to upgrade

Re: CATCH UP TV NOT WORKING

oldfella — Sun, 26 Mar 2023 10:05:51 GMT

@Bumblebee1234 wrote:

Catch up tv isn't working says I need to upgrade

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.

Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: CATCH UP TV NOT WORKING

Bumblebee1234 — Sun, 26 Mar 2023 10:07:44 GMT

I have changed it to sd and it's still not working

topic Re: CATCH UP TV NOT WORKING in Sky Q

CATCH UP TV NOT WORKING

Re: CATCH UP TV NOT WORKING

Re: CATCH UP TV NOT WORKING