topic Re: Sky q box in Sky Q

Sky q box

Calador — Sat, 25 Mar 2023 13:51:52 GMT

My sky q mini box is showing technical fault on it them main sky q box is working but the one up stairs isnt

Re: Sky q box

oldfella — Sat, 25 Mar 2023 13:53:11 GMT

@Calador wrote:

My sky q mini box is showing technical fault on it them main sky q box is working but the one up stairs isnt

Hi @Calador

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Sky q box

Calador — Sat, 25 Mar 2023 14:17:27 GMT

I've done all that and sky q mini is still saying programme unavailable on every channel

Re: Sky q box

Calador — Sat, 25 Mar 2023 14:22:27 GMT

It's saying on the screen up stairs please check your subscription entitles you to view this channel on this box that's on all the channels but the sky q main box is working down stairs I've gone on setting s on mini box and it's saying it's connected to sky q main box and connected to internet

Re: Sky q box

Laing1 — Sat, 25 Mar 2023 16:28:18 GMT

@Calador wrote:

It's saying on the screen up stairs please check your subscription entitles you to view this channel on this box that's on all the channels but the sky q main box is working down stairs I've gone on setting s on mini box and it's saying it's connected to sky q main box and connected to internet

@Calador if you press home scroll to settings and enter in the status page does the bottom entry "watch on sky mini box" have a tick against it ? If not scroll across then scroll down to that entry and vlivk on re-activate