topic Re: Channel 4 HD in Sky Q

Channel 4 HD

Cath96 — Fri, 24 Mar 2023 15:48:41 GMT

This channel says there is a problem with the satellite signal. Only this channel. Channel 4 and 4+ are ok. Any ideas please.

Re: Channel 4 HD

Laing1 — Fri, 24 Mar 2023 17:03:49 GMT

@Cath96 wrote:

This channel says there is a problem with the satellite signal. Only this channel. Channel 4 and 4+ are ok. Any ideas please.

@Cath96 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Channel 4 HD

Cath96 — Fri, 24 Mar 2023 17:12:05 GMT

No I haven't as yet. I did what was suggested with the ?, but to no avail. I'll try this (have done many times in the past), but we have moved house and only been installed 4 weeks and felt it was a bit soon to be having problems being as all the other HD channels are fine I am at a loss.

Re: Channel 4 HD

xenon81 — Fri, 24 Mar 2023 17:27:50 GMT

Do you know which ITV region you are in? (London, Granada, etc). This will help work out which version of Channel 4 you are receiving as there are a few different regions. Chances are you are missing some other channels that are broadcast on the same frequency, but just haven't noticed yet.

Re: Channel 4 HD

Cath96 — Fri, 24 Mar 2023 18:34:14 GMT

We are in Bristol, so South West. All the other HD channels are fine.

Re: Channel 4 HD

xenon81 — Fri, 24 Mar 2023 20:28:09 GMT

Channel 4 South HD is broadcast on the same frequency as:

Alibi HD (109)

Gold HD (110)

Nickelodeon HD (604)

Are those channels working?

Re: Channel 4 HD

Cath96 — Fri, 24 Mar 2023 21:20:10 GMT

Hi, all those channels are not working either 😬

Re: Channel 4 HD

Cath96 — Sat, 25 Mar 2023 08:49:40 GMT

Hi, is there anything i can do? I've switched off and rebooted, but no luck.

Re: Channel 4 HD

Daniel0210 — Sat, 25 Mar 2023 08:57:13 GMT

@Cath96

It sounds like your satellite dish is slightly out of alignment probably due to recent windy weather. See this link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

You may end up having to arrange an engineer visit.

Re: Channel 4 HD

xenon81 — Sat, 25 Mar 2023 09:34:57 GMT

Yes I think an engineer visit will be required now as we know the whole frequency is affected.

Re: Channel 4 HD

Cath96 — Sat, 25 Mar 2023 16:53:01 GMT

I've done all suggested. I don't believe the dish has moved. Booked an engineer visit, so fingers crossed. Thank you.