topic Re: Inappropriate trailers not blocked on parental settings in Sky Q

Inappropriate trailers not blocked on parental settings

Mrs+QE — Sat, 25 Mar 2023 08:49:40 GMT

We have 2 children under the age of 12. So we set our parental settings for U and PG films.

Last night we saw the ugly image of the Black Phone Box horror movie on the home page of Sky. We can't remove it so our children see it every time they turn the TV on.

Then I checked to see what would happen if they clicked on Watch Trailer and despite the trailer being a 15 (remember we have our Parental Settings for U & PG) I was able to watch the trailer without using my PIN code. So my children would be able to watch the trailer. What's the point of Parental Settings if they see adverts for inappropriate films amd can watch trailers for any film!

Re: Inappropriate trailers not blocked on parental settings

Quoman7 — Sat, 25 Mar 2023 08:56:04 GMT

@Mrs+QE wrote:

We have 2 children under the age of 12. So we set our parental settings for U and PG films.

Last night we saw the ugly image of the Black Phone Box horror movie on the home page of Sky. We can't remove it so our children see it every time they turn the TV on.

Then I checked to see what would happen if they clicked on Watch Trailer and despite the trailer being a 15 (remember we have our Parental Settings for U & PG) I was able to watch the trailer without using my PIN code. So my children would be able to watch the trailer. What's the point of Parental Settings if they see adverts for inappropriate films amd can watch trailers for any film!

Hi @Mrs+QE Click on the link Here to place your SKYQ box into Kids Safe Mode, hopefully this should stop any nasties from popping up when the kids use SKY Q?

Re: Inappropriate trailers not blocked on parental settings

nigea99 — Sat, 25 Mar 2023 09:14:56 GMT

@Mrs+QE wrote:

We have 2 children under the age of 12. So we set our parental settings for U and PG films.

Last night we saw the ugly image of the Black Phone Box horror movie on the home page of Sky. We can't remove it so our children see it every time they turn the TV on.

Then I checked to see what would happen if they clicked on Watch Trailer and despite the trailer being a 15 (remember we have our Parental Settings for U & PG) I was able to watch the trailer without using my PIN code. So my children would be able to watch the trailer. What's the point of Parental Settings if they see adverts for inappropriate films amd can watch trailers for any film!

Hi @Mrs+QE

Unfortunately I think the people that do the Home Screen banners etc don't always think about Family settings although they should

As for the trailer, things can occasionally slip through - although sometimes trailers can be considered Universas or PG even if the film itself isn't - I can't comment on this specific

Probably worth sending your thoughts to viewerR@sky.uk

Re: Inappropriate trailers not blocked on parental settings

Mrs+QE — Sat, 25 Mar 2023 09:11:27 GMT

Thank you for your reply but I don't want to use Kids Mode which is why I set up the Parental Settings as that is surely the point of them.

Re: Inappropriate trailers not blocked on parental settings

Mrs+QE — Sat, 25 Mar 2023 09:12:37 GMT

@nigea99

Thank you I will look into that.

Re: Inappropriate trailers not blocked on parental settings

best+of+the+best — Sat, 25 Mar 2023 10:52:21 GMT

@Mrs+QE wrote:
Thank you for your reply but I don't want to use Kids Mode which is why I set up the Parental Settings as that is surely the point of them.

The choice is yours if you don't want to use Kids Mode the other option not to see unsuitable content on the Home screen is to press the Sky logo top of the remote takes you straight to recordings.

Pressing the logo will turn your tv on and your Sky Q box @Mrs+QE

Re: Inappropriate trailers not blocked on parental settings

Chodley — Sat, 25 Mar 2023 11:24:34 GMT

I don't get this. I get a Shazam VIP offer thing.

Re: Inappropriate trailers not blocked on parental settings

bob1234 — Sat, 25 Mar 2023 12:45:35 GMT

@ChodleyI think it may depend on your watching history like the recommendations are supposed to.

However you can see why they give away films like "Shazam" as no one is going to buy it.

Re: Inappropriate trailers not blocked on parental settings

Mrs+QE — Sat, 25 Mar 2023 17:03:34 GMT

@best+of+the+best

Once again thank you for your reply but neither suggestion solves the issue that my children could watch the trailer for a 15 rated horror movie despite the Parent Settings.

Re: Inappropriate trailers not blocked on parental settings

Laing1 — Sat, 25 Mar 2023 17:07:52 GMT

@Mrs+QE wrote:

@best+of+the+best

Once again thank you for your reply but neither suggestion solves the issue that my children could watch the trailer for a 15 rated horror movie despite the Parent Settings.

@Mrs+QE I'd follow @nigea99 suggestion of reporting this to Sky at viewerR@sky.uk

Re: Inappropriate trailers not blocked on parental settings

Lynne75 — Sun, 26 Mar 2023 20:12:48 GMT

I just found this post because I was googling exactly the same thing - I don't want me 2 year old to see this horrible picture everytime I go to the Home Screen! I don't need to put the tv into kids mode as she doesn't have control of the tv, but I don't want to see this picture and I don't want her to either.

Re: Inappropriate trailers not blocked on parental settings

Mrs+QE — Sun, 26 Mar 2023 20:52:22 GMT

@Lynne75

I've emailed viewerR@sky.uk and they are looking into the trailer playing without a Pin code. When they come back to me I will say again that images like that do not need to be on the Home screen, especially as we have no viewing history of watching horror films.

Perhaps if you email as well they might re- consider what they put on the Home screen.

Re: Inappropriate trailers not blocked on parental settings

Lynne75 — Sun, 26 Mar 2023 23:09:57 GMT

I've also emailed them - worth a try!

Re: Inappropriate trailers not blocked on parental settings

LuluM22 — Thu, 30 Mar 2023 21:53:24 GMT

Hi I also found this thread as experienced the same thing. I dont expect my kids to be exposed to something so sinister just putting on the TV. I'm really concerned that this has been allowed to happen. Happy to also send an email!

Re: Inappropriate trailers not blocked on parental settings

Lynne75 — Fri, 31 Mar 2023 14:15:29 GMT

Its horrendous isn't it! I've had a response to say they are looking into it but nothing else. You should definately email them.

Re: Inappropriate trailers not blocked on parental settings

Lynne75 — Tue, 04 Apr 2023 13:28:10 GMT

Hello - just an update for anyone following - had the below response off Sky:

Firstly, we would like to apologies for any upset which may have been caused. We can assure you it is never our intention to offend or upset our customers.

A number of images, of varying strength, for The Black Phone are currently featured on the Homepage of our User Interface at different times throughout the day, depending on the strength of the image. We believe your complaint refers to the stronger of these images, featuring a man wearing a mask with an artificial smile on it.

This image, along with many others which occur in the more prominent areas of the User Interface, was reviewed by our internal compliance team before being published on the Homepage. Following this review, a restriction was applied to the image meaning that it should only appear within this section of the homepage following 7pm, when younger children are less likely to be watching. While there is somewhat of a darker undertone to the image, it was not felt that the image itself contained any graphic or explicitly frightening content which would require further restriction after this time.

However, following receipt of your complaint we have reviewed this image again and have increased the restriction applied, meaning that the image in question should no longer appear within this section of the homepage before 9pm.

We do appreciate you sharing your feedback with us and hope this will go some way to demonstrate that we take customer feedback very seriously. We would like to thank you for taking the time to contact us.

Re: Inappropriate trailers not blocked on parental settings

LuluM22 — Tue, 04 Apr 2023 14:27:22 GMT

I'm so pleased that the comments/emails sent got the appropriate response of removing the image. I hope this also raises questions of who is deciding that that image isn't sinister for any children that go to bed a little later than 7pm!!

Re: Inappropriate trailers not blocked on parental settings

Lynne75 — Tue, 04 Apr 2023 14:42:17 GMT

Exactly - I find it quite sinister so maybe I need to get to bed a bit earlier myself! 😂

Re: Inappropriate trailers not blocked on parental settings

best+of+the+best — Tue, 04 Apr 2023 14:55:12 GMT

I'd rather watch in Safe mode than go to bed early🤣🤣

Re: Inappropriate trailers not blocked on parental settings

Lynne75 — Tue, 04 Apr 2023 15:35:04 GMT

Yeah.....I was joking 🙄