https://helpforum.sky.com/t5/Sky-Q/Screen-says-viewing-card-not-paired/m-p/4263463#M570313 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3743492">@Monread</a>&nbsp;wrote:<BR /> <P>Screen says " viewing card not paired"</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3743492">@Monread</a>&nbsp;Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?</P> <P>If that doesn't work, t<SPAN>ry refreshing your Viewing card.</SPAN><BR /><SPAN>Home - Settings - System info.</SPAN><BR /><SPAN>Highlight Viewing card number and then select Setup on the right hand side.</SPAN><BR /><SPAN>Then select Use this option to trigger a callback</SPAN><BR /><SPAN>No call is actually made but the Viewing card should be refreshed.</SPAN></P> Sat, 25 Mar 2023 08:51:07 GMT Quoman7 2023-03-25T08:51:07Z https://helpforum.sky.com/t5/Sky-Q/Screen-says-viewing-card-not-paired/m-p/4263422#M570296 <P>Screen says " viewing card not paired"</P> Sat, 25 Mar 2023 07:30:35 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-says-viewing-card-not-paired/m-p/4263422#M570296 Monread 2023-03-25T07:30:35Z https://helpforum.sky.com/t5/Sky-Q/Screen-says-viewing-card-not-paired/m-p/4263463#M570313 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3743492">@Monread</a>&nbsp;wrote:<BR /> <P>Screen says " viewing card not paired"</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3743492">@Monread</a>&nbsp;Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?</P> <P>If that doesn't work, t<SPAN>ry refreshing your Viewing card.</SPAN><BR /><SPAN>Home - Settings - System info.</SPAN><BR /><SPAN>Highlight Viewing card number and then select Setup on the right hand side.</SPAN><BR /><SPAN>Then select Use this option to trigger a callback</SPAN><BR /><SPAN>No call is actually made but the Viewing card should be refreshed.</SPAN></P> Sat, 25 Mar 2023 08:51:07 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-says-viewing-card-not-paired/m-p/4263463#M570313 Quoman7 2023-03-25T08:51:07Z