topic Re: Satellite dish in Sky Q

Satellite dish

Rhian1239 — Thu, 23 Mar 2023 12:06:53 GMT

I’ve had some kind of digital box fitted and the engineer said we didn’t need the satellite dish any more… I’ve disconnected it and now the tv guide doesn’t work. What have I done wrong 🫣

Re: Satellite dish

oldfella — Thu, 23 Mar 2023 12:09:59 GMT

@Rhian1239 wrote:

I’ve had some kind of digital box fitted and the engineer said we didn’t need the satellite dish any more… I’ve disconnected it and now the tv guide doesn’t work. What have I done wrong 🫣

Hi @Rhian1239

Have you changed your Sky subscription from Sky Q to Sky Stream?

Re: Satellite dish

Rhian1239 — Thu, 23 Mar 2023 12:20:48 GMT

No... was I supposed to...?? Sorry, this isn't what I'm any good at..!

Re: Satellite dish

Invisiblename — Thu, 23 Mar 2023 12:22:23 GMT

@Rhian1239 wrote:
No... was I supposed to...?? Sorry, this isn't what I'm any good at..!

Let's take one step at a time, what was this 'digital box' you had installed & by who

Re: Satellite dish

Rhian1239 — Thu, 23 Mar 2023 12:25:36 GMT

Re: Satellite dish

Rhian1239 — Thu, 23 Mar 2023 12:26:21 GMT

I think it was sky... I've added a photo... looks like it could have been BT?

Re: Satellite dish

Invisiblename — Thu, 23 Mar 2023 12:29:50 GMT

@Rhian1239 wrote:
I’ve had some kind of digital box fitted and the engineer said we didn’t need the satellite dish any more… I’ve disconnected it and now the tv guide doesn’t work. What have I done wrong 🫣

When you say "the TV guide doesn't work" do you mean the Sky TV Guide, or your televisions own guide?

Re: Satellite dish

TimmyBGood — Thu, 23 Mar 2023 12:33:37 GMT

@Rhian1239

That's an ONT for 'full fibre' broadband. It has nothing directly to do with your television service.

If, however, you are also switching to Sky Glass or Sky Stream television, those systems replace Sky Q and remove the need for a satellite dish because their content is delivered entirely online.

If neither of those are in place, your Q box still needs its satellite cabling.

Re: Satellite dish

Rhian1239 — Thu, 23 Mar 2023 12:31:28 GMT

Re: Satellite dish

TimmyBGood — Thu, 23 Mar 2023 12:32:30 GMT

@Rhian1239

An ONT does not by itself replace a satellite dish feed.

Re: Satellite dish

Invisiblename — Thu, 23 Mar 2023 12:34:03 GMT

@Rhian1239 wrote:
I think it was sky... I've added a photo... looks like it could have been BT?

We can't see your photo because, as a new contributer, it has to be vetted. However, if it was BT TV, why would you have that & Sky?

Re: Satellite dish

oldfella — Thu, 23 Mar 2023 12:35:42 GMT

@Rhian1239 wrote:

I think it was sky... I've added a photo... looks like it could have been BT?

Hi @Rhian1239

Looks like you have BT fibre to the property installed.

This has nothing to do with your Satellite dish and if you have Sky Q you still need the main Q box connected by the two cable to the Dish.

You might have to reconnect the Q box to your new BT modem/router to get an internet connection.

Re: Satellite dish

Chodley — Thu, 23 Mar 2023 12:34:41 GMT

I suspect they meant that you now have such a fast connection that you COULD realistically change from a dish based system to an internet streaming based system like Sky Stream.

The Sky Q box you have is unaffected and still needs its connection to the dish for live TV. But its downloads/on-demand stuff will probably be a lot faster now.

I assume you did order a faster fibre based internet service and some installer didn't just show up and connect this up on a whim?

Re: Satellite dish

Rhian1239 — Thu, 23 Mar 2023 12:35:49 GMT

No, we did ask for better connection 🙂

Re: Satellite dish

TimmyBGood — Thu, 23 Mar 2023 12:40:53 GMT

@Chodley wrote:

some installer didn't just show up and connect this up on a whim

I wish they'd done a better job with the ONT location, and that fibre is cut awfully brief...

Re: Satellite dish

Rhian1239 — Thu, 23 Mar 2023 12:36:41 GMT

Thank you, looks like I need to switch to stream! Thank you so much!!

Re: Satellite dish

nigea99 — Thu, 23 Mar 2023 12:38:21 GMT

hi @Rhian1239

As the others have said the box you had installed does not affect the Satellite Signal itself

I suspect somehow, during the install of the new box your SKY Q Satellite box has been disturbed and possibly the connections knocked.

Can you check that the cables at the back are properly connected

Re: Satellite dish

Chodley — Thu, 23 Mar 2023 12:39:09 GMT

@Rhian1239 wrote:
Thank you, looks like I need to switch to stream! Thank you so much!!

Well you don't NEED to. Nothing to stop you carrying on using Q and Stream is quite a different experience.

Re: Satellite dish

nigea99 — Thu, 23 Mar 2023 12:39:11 GMT

@Rhian1239 wrote:

Thank you, looks like I need to switch to stream! Thank you so much!!

No this does not mean that you need to switch to Stream

Re: Satellite dish

Chodley — Thu, 23 Mar 2023 12:39:30 GMT

@nigea99 wrote:
hi @Rhian1239

As the others have said the box you had installed does not affect the Satellite Signal itself

I suspect somehow, during the install of the new box your SKY Q Satellite box has been disturbed and possibly the connections knocked.

Can you check that the cables at the back are properly connected

The OP disconnected them.