topic Re: Delivery Driver Has Taken Viewing Card in Sky Q

Delivery Driver Has Taken Viewing Card

TheSIBV — Wed, 22 Mar 2023 12:19:28 GMT

Yesterday, I ordered a new 2tb Q to replace old 1tb Q.

Courier arrived 20 minutes ago. Took old box and left new one.

To my horror I only then saw in instructions that Viewing Card needs to be removed and kept.

Nothing was communicated by Customer Service at Sky or Courier (though it's not his fault). It was in the email but having only called yesterday afternoon I hadn't even looked at that yet.

Any ideas what I can do next?

Thanks for any help.

Re: Delivery Driver Has Taken Viewing Card

oldfella — Wed, 22 Mar 2023 12:22:00 GMT

@TheSIBV wrote:

Yesterday, I ordered a new 2tb Q to replace old 1tb Q.

Courier arrived 20 minutes ago. Took old box and left new one.

To my horror I only then saw in instructions that Viewing Card needs to be removed and kept.

Nothing was communicated by Customer Service at Sky or Courier (though it's not his fault). It was in the email but having only called yesterday afternoon I hadn't even looked at that yet.

Any ideas what I can do next?

Thanks for any help.

Hi @TheSIBV

Contact Sky and ask them to send you another Viewing Card

Re: Delivery Driver Has Taken Viewing Card

SlenderRobert — Wed, 22 Mar 2023 15:23:47 GMT

@TheSIBV

In the meantime you can use Sky Go on a mobile device or laptop until your viewing card arrives.

You could also always see if there are any Sky engineer vans in your neighbourhood doing other installations and ask the engineer nicely for a viewing card!

Re: Delivery Driver Has Taken Viewing Card

Invisiblename — Wed, 22 Mar 2023 16:05:52 GMT

@TheSIBV wrote:
Yesterday, I ordered a new 2tb Q to replace old 1tb Q.

Courier arrived 20 minutes ago. Took old box and left new one.

To my horror I only then saw in instructions that Viewing Card needs to be removed and kept.

Nothing was communicated by Customer Service at Sky or Courier (though it's not his fault). It was in the email but having only called yesterday afternoon I hadn't even looked at that yet.

Any ideas what I can do next?

Thanks for any help.

The advice to call Sky is your only option. But just to be clear for others, the delivery driver didn't take your viewing card, you left it in the old box, contrary to the instructions given (allbeit, by accident)

Re: Delivery Driver Has Taken Viewing Card

Chloe-W22 — Wed, 22 Mar 2023 16:10:53 GMT

Hey @TheSIBV, what a pain but don't worry you don't need to call Sky. We can escalate your post to one of our Community Messaging agents who can get one sent out to you ASAP.

Here is more information on what Community Messaging is, keep an eye out for the chat bubble appearing on your screen 🙂

Re: Delivery Driver Has Taken Viewing Card

Lisa-P1987 — Fri, 24 Mar 2023 15:15:20 GMT

We are still looking to help you TheSIBV. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks