https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260671#M569737 <P>Since having my new internet box fitted the other side of the room to my tv and phone my sky tv isn't working and I can't ring in or out on my phone&nbsp;</P> Tue, 21 Mar 2023 20:34:16 GMT marie+gillard 2023-03-21T20:34:16Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260671#M569737 <P>Since having my new internet box fitted the other side of the room to my tv and phone my sky tv isn't working and I can't ring in or out on my phone&nbsp;</P> Tue, 21 Mar 2023 20:34:16 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260671#M569737 marie+gillard 2023-03-21T20:34:16Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260677#M569740 <P>You mean a router/Hub? Do you have Sky Broadband?&nbsp;</P> Tue, 21 Mar 2023 20:38:18 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260677#M569740 Mark39 2023-03-21T20:38:18Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260689#M569742 <P>My router works my sky tv and phone line isn't working&nbsp;</P> Tue, 21 Mar 2023 20:47:00 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260689#M569742 marie+gillard 2023-03-21T20:47:00Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260693#M569743 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2441449">@marie+gillard</a>&nbsp; Is there a voice light on the new hub?&nbsp; Is this lit up?</P> Tue, 21 Mar 2023 20:51:49 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260693#M569743 GD1 2023-03-21T20:51:49Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260695#M569744 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2441449">@marie+gillard</a>What exactly did you have done, if your phone has been changed to "VOIP" then the phone needs to plug into the back of your hub/router into the socket marked phone. There will be no dialling tone but it should work, if that has been done you will have to dial the full national code including the 0, likewise anyone phoning you will need to dial the whole code.</P> Tue, 21 Mar 2023 20:57:49 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260695#M569744 bob1234 2023-03-21T20:57:49Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260702#M569748 <P>Hi I had a new sky I think it's called q box fitted they have fitted this the other side of my room so no wires will fit to tv or telephone like they used to they guy who fitted it said it is fine we're it is but nothing has worked since&nbsp;</P> Tue, 21 Mar 2023 21:07:41 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260702#M569748 marie+gillard 2023-03-21T21:07:41Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260743#M569752 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2441449">@marie+gillard</a>&nbsp;Here is information on how to set up Q devices<BR /><A href="https://www.sky.com/help/diagnostics/setting-up-sky-q/what-sky-equipment-do-you-have" target="_blank">https://www.sky.com/help/diagnostics/setting-up-sky-q/what-sky-equipment-do-you-have</A></P> Tue, 21 Mar 2023 21:59:53 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260743#M569752 bob1234 2023-03-21T21:59:53Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260748#M569755 <P>Hi I don't have a new box only internet box therefore shall I plug in my old internet box and keep using this thanks for your help&nbsp;</P> Tue, 21 Mar 2023 22:05:53 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260748#M569755 marie+gillard 2023-03-21T22:05:53Z https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260783#M569765 <P>Can you get a photo of what this new box is? Or does it have a label naming it? Sounds like you were given a new router for some reason.</P> Tue, 21 Mar 2023 22:42:48 GMT https://helpforum.sky.com/t5/Sky-Q/Tv-and-phone/m-p/4260783#M569765 Chodley 2023-03-21T22:42:48Z