topic Re: Horizontal line on tv in Sky Q

Horizontal line on tv

Dalverlo — Tue, 21 Mar 2023 17:50:16 GMT

I have horizontal line on the tv every few hours. Sometimes it moves up the picture sometimes it stays at the bottom. Changed hdmi and switched tv's but still issue occurs. So frustrating especially when watching live sport. No issue when Netflix or youtube playing only with sky tv. Grrrr!!

Re: Horizontal line on tv

oldfella — Tue, 21 Mar 2023 20:05:02 GMT

@Dalverlo wrote:

I have horizontal line on the tv every few hours. Sometimes it moves up the picture sometimes it stays at the bottom. Changed hdmi and switched tv's but still issue occurs. So frustrating especially when watching live sport. No issue when Netflix or youtube playing only with sky tv. Grrrr!!

Hi @Dalverlo

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Horizontal line on tv

Dalverlo — Tue, 21 Mar 2023 20:10:33 GMT

Thank You for your reply.

I have already done this on the phone with sky last year but unfortunately didn't work 😞

Re: Horizontal line on tv

oldfella — Tue, 21 Mar 2023 20:29:50 GMT

@Dalverlo wrote:

Thank You for your reply.

I have already done this on the phone with sky last year but unfortunately didn't work 😞

Hi @Dalverlo

If you are not using UHD try setting the Q box resolution to 1080i instead of 1080p.

Home - Settings - Setup - Audio Visual

Re: Horizontal line on tv

Dalverlo — Tue, 21 Mar 2023 20:35:51 GMT

I watch the football & F1 etc in UHD and that's when it's most frustrating when it happens 🙁

Sky are useless, paying £70+ pm and yet cannot even enjoy the service fully.

The sky box freezes in the morning every couple of days too so in the mornings I have to unplug & restart the box. Sooo frustrating!