topic Re: Can I go back to sky HD+ after getting Sky Q in Sky Q

Can I go back to sky HD+ after getting Sky Q

Derrick241 — Mon, 20 Mar 2023 19:45:49 GMT

As the title suggedts

can I go back to Sky HD+ after getting Sky Q?

Sky Q seeems to be a step backwards

I don't get reminders (this has been discussed lots of times, apparently there was a poll, asking people if it was wanted, I'd like to know when that was done)

I find the remote a bit chunky and confusing, I prefer the old Sky HD+ remote

Re: Can I go back to sky HD+ after getting Sky Q

Mark39 — Mon, 20 Mar 2023 19:47:45 GMT

I'm afraid not.

Re: Can I go back to sky HD+ after getting Sky Q

Derrick241 — Mon, 20 Mar 2023 19:52:50 GMT

Okay, thanks

Can I change over to my Freesat box then?

I get the same on there as Sky Q and I am used to it

My Sky HD box died, so I was using my freesat box, Sky offered me this upgrade

(I get reminders and recordings on there)

Re: Can I go back to sky HD+ after getting Sky Q

Mark39 — Mon, 20 Mar 2023 20:03:19 GMT

The LNB on the arm of the dish will have been changed when you upgraded to Sky Q. Unless the engineer fitted a hybrid LNB (unlikely unless you told Sky you had existing Freesat equipment you wanted to continue to use) they will have fitted a wideband LNB which is incompatible with all but the latest 4k Freesat boxes. If yours isn't one of them, you would need to get the LNB changed for your Freesat box to receive a signal.

Re: Can I go back to sky HD+ after getting Sky Q

MightyQuinn — Mon, 20 Mar 2023 20:03:41 GMT

@Derrick241 wrote:
Okay, thanks
Can I change over to my Freesat box then?
I get the same on there as Sky Q and I am used to it
My Sky HD box died, so I was using my freesat box, Sky offered me this upgrade
(I get reminders and recordings on there)

Hi @Derrick241 You should be able to cancel your new contract as long as you are still in your cooling off period (14 days?). Don't hang about, give Sky a call.

Re: Can I go back to sky HD+ after getting Sky Q

Derrick241 — Mon, 20 Mar 2023 20:09:29 GMT

It was installed this morning, I spent the whole afternoon setting it up

The Sky fitter said he didn't have time to do it

He asked for my old Sky box, I wouldn't give it to him as I bought it when the one Sky gave me (years ago) died

He wasn't happy

Re: Can I go back to sky HD+ after getting Sky Q

Mark39 — Mon, 20 Mar 2023 20:24:54 GMT

@Derrick241 wrote:

He asked for my old Sky box, I wouldn't give it to him as I bought it when the one Sky gave me (years ago) died

Quite right too.

Re: Can I go back to sky HD+ after getting Sky Q

MightyQuinn — Mon, 20 Mar 2023 20:30:42 GMT

@Derrick241 wrote:
He asked for my old Sky box, I wouldn't give it to him as I bought it when the one Sky gave me (years ago) died

Hi @Derrick241 I thought you said it had died? What use is a dead box.

Re: Can I go back to sky HD+ after getting Sky Q

Derrick241 — Mon, 20 Mar 2023 20:32:03 GMT

I can get it repaired plus I had recordings on it

Re: Can I go back to sky HD+ after getting Sky Q

PandJ2020 — Mon, 20 Mar 2023 20:35:11 GMT

@Derrick241 wrote:
I can get it repaired plus I had recordings on it

It will be virtually impossible to play them now.

Re: Can I go back to sky HD+ after getting Sky Q

Derrick241 — Mon, 20 Mar 2023 20:37:31 GMT

Not if I get this contract cancelled

getting it repaired and the programs on to an external had costs me 20 quid

i can then watch them any time

Re: Can I go back to sky HD+ after getting Sky Q

PandJ2020 — Mon, 20 Mar 2023 20:50:10 GMT

@Derrick241 wrote:
Not if I get this contract cancelled
getting it repaired and the programs on to an external had costs me 20 quid
i can then watch them any time

The recordings may be encrypted.

Re: Can I go back to sky HD+ after getting Sky Q

Derrick241 — Mon, 20 Mar 2023 21:29:12 GMT

They weren't when I copied them from the Sky HD to an external HD last time

I just had to use VLC player

But this is off topic really

Re: Can I go back to sky HD+ after getting Sky Q

Derrick241 — Mon, 20 Mar 2023 23:43:02 GMT

I'll be giving Sky a call in the morning to get this removed and the LNB changed so I can use my freesat box

i really can't get on with it

no reminder button, I have to record it, watch it, then try and delete it

(having no reminder button is a step backwards)

the yellow and blue buttons are a waste of time on the remote, you can't advance it 24 hours, you have to just keep on scrolling through each dsy

Freesat is as good as Sky HD, it might come better than Sky Q with regards to features on Sky Q

in my own opinion Sky Q is a step backwards

i was offered this free as I am a VIP, I think they are just trying to unload a large stock of unused Sky Q equipment

Re: Can I go back to sky HD+ after getting Sky Q

Daniel0210 — Tue, 21 Mar 2023 05:13:24 GMT

@Derrick241 wrote:

I'll be giving Sky a call in the morning to get this removed and the LNB changed so I can use my freesat box

i really can't get on with it

You'll get used to it but you'll need to give it longer than a few hours.

no reminder button, I have to record it, watch it, then try and delete it

(having no reminder button is a step backwards)

The reminder function has never been on Q. That subject has been discussed thousands of times on here. There shouldn't be an issue trying to delete a recording - just don't try from the continue section.

the yellow and blue buttons are a waste of time on the remote, you can't advance it 24 hours, you have to just keep on scrolling through each dsy

I presume you're referring to the EPG. If you want to move to the next days viewing just press the fast forward button ⏩ on the remote once.

Re: Can I go back to sky HD+ after getting Sky Q

Chodley — Tue, 21 Mar 2023 07:36:33 GMT

Freesat is not better than SkyQ by any reasonable measure.

Q does take some getting used to. The voice control is surprisingly good. I preferred the HD remote too but I certainly wouldn't call the Q one chunky, it's smaller isn't it?

Personally I find the idea of scrolling through the TV planner completely alien these days. When someone chooses to broadcast something has given way to streaming from a massive content library when it suits the consumer.

Reminders are a lot less necessary on Q because so much is available on-demand. Live Sport is about the only use case now and well, everyone's phone has a voice activated reminder function that works really well in seconds.

I did laugh at the outright cheek of the installer. Wanted to put it on eBay probably.

Re: Can I go back to sky HD+ after getting Sky Q

bob1234 — Tue, 21 Mar 2023 07:40:24 GMT

@Derrick241 wrote:
They weren't when I copied them from the Sky HD to an external HD last time
I just had to use VLC player
But this is off topic really

Sky HD could be copied to an external recorder in fact the instruction book told you how to do it, when there used to be paper instructions. But low resolution.

It will probably cost you more than £20 to have the LNB changed, Sky if they will do it have a standard charge of about £65.

Re: Can I go back to sky HD+ after getting Sky Q

nigea99 — Tue, 21 Mar 2023 08:03:11 GMT

@Derrick241

If you are sure that cancelling SKY is your best option then I hope that they will agree to re-isntating a Universal LNB for you.

I know SKY Q can be quite a culture shock and indeed there are a few things never implemented - the famous Reminders being the one raised here the most - the one I still miss after around 5 years is Bookmarks in recordings

There are also a few niggles (the inconsistency of Continue section being probably my biggest)

Personally I would really miss some of the content (probably my most watched being Alibi)

Almost all other functionality is there & whilst not as intuiitive as SKY HD it is there and some feautures such as Voice control & the bluetooth connection of the remote much better

If you do change your mind - which I guess is unlikely - we can assist you to find out how to do things .- as mentioned most functions are there but may be different to the way you are used to

Re: Can I go back to sky HD+ after getting Sky Q

Derrick241 — Tue, 21 Mar 2023 10:27:23 GMT

I got on to Sky this morning, went through all the security stuff

Got through to various teams, had to repeat securty every time

I got through to canellations and they put the phone down on me each time

So it was start again

I eventually got someone to talk to

I am in contract until next year with my Sky TV (that I understand )

They wont take the Sky Q box back, they wont change the LNB back so I can use my FreeSat box or r the refurbished Sky+HD box

So I am paying for Sky Tv which I cant use, I have a satalite dish on the side of my house which does nothing

I have had Sky Q for less than 24 hours and I can do nothing now

I keep getting told by cancellations there is nothing they can do, they cant change the LNB and cant take the Sky Q box back

I was on the phone for 1 1/2 hours, and spoke to so many different people, who put me on hold nearly every time

So where do I go from here ?

Re: Can I go back to sky HD+ after getting Sky Q

Daniel0210 — Tue, 21 Mar 2023 10:30:20 GMT

@Derrick241 wrote:

So I am paying for Sky Tv which I cant use, I have a satalite dish on the side of my house which does nothing

I have had Sky Q for less than 24 hours and I can do nothing now

@Derrick241

From what I understand there is nothing wrong with your Sky Q box or your Sky dish, you have just stated you can't get on with it.