Returns

PaulRSV — Mon, 20 Mar 2023 19:41:43 GMT

Hi,

I am due to return my sky box, but I never received the return box. I am now being told that I will be charged if I do not return it

Re: Returns

Daniel0210 — Mon, 20 Mar 2023 19:46:15 GMT

@PaulRSV
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, which is 31 days for TV and 14 days for broadband, to the address that the account is registered at.

You can reuse any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. The link below also explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.

topic Returns in Sky Q

Returns

Re: Returns