topic Re: Sky tv refund in Sky Q

Sky tv refund

Jundileigh — Mon, 20 Mar 2023 17:04:45 GMT

after waiting a week with no telly the engineer finally came out today to be told we can no longer have sky as we can't get a signal at our property anymore and told we were being refunded how long should this take

Re: Sky tv refund

Daniel0210 — Mon, 20 Mar 2023 17:08:49 GMT

@Jundileigh wrote:

as we can't get a signal at our property anymore

@Jundileigh

By 'any more' do you mean you've had a working Sky TV up until now?

Re: Sky tv refund

bob1234 — Mon, 20 Mar 2023 17:15:28 GMT

@JundileighUnless trees or a building has been built in the way so the dish can no longer "see" the satelite I can't see any good reason. Even then it might be possible to move the dish to a place where it can see the satelite.

Re: Sky tv refund

MightyQuinn — Mon, 20 Mar 2023 17:46:35 GMT

@Jundileigh wrote:
told we were being refunded how long should this take

Hi @Jundileigh I very much doubt that even Sky advisors would know that. I would never take a Sky installer's word for anything and recommend that you check with Sky that they have been informed. Payment and refunds are normally on your regular payment date.

Edit: Have you checked your future bills? https://www.sky.com/myaccount/bill/future