topic Re: Returns in Sky Q

Returns

Chelsea++l+w — Mon, 20 Mar 2023 14:18:06 GMT

I'm downgrading my package from sky q to just the broadband they have sent me packaging to send all items back including the broadband hub but have no heard if I im getting a new hub or do I just keep it?

Re: Returns

owenx12 — Mon, 20 Mar 2023 14:27:52 GMT

Hello,

I hope you're having a wonderful day! I'd honestly recommend giving Sky a call as there might be some confusion with your request. You can find the contact number here

I hope this helps.

Thanks and have an amazing rest of your day! 🙂

Re: Returns

bob1234 — Mon, 20 Mar 2023 14:29:32 GMT

@Chelsea++l+wUnfortunately these messages are usually generic, I would hold on to your hub unless you are sent a new one but send back the rest of your Q equipment.

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Re: Returns

Daniel0210 — Mon, 20 Mar 2023 14:34:10 GMT

@Chelsea++l+w

I agree with @bob1234 and just as importantly keep your proof of posting very safe and indefinitely as Unipart, who handle the returns, are not the most organised.