topic Re: HDMI port issue Sky Q in Sky Q

HDMI port issue Sky Q

Reevo87 — Mon, 20 Mar 2023 14:00:04 GMT

Hello I have an issue with my sky Q box with the hdmi connection port which appears to of come loose, cable is loose when it’s plugged in, how can I have this resolved please?

Re: HDMI port issue Sky Q

MightyQuinn — Mon, 20 Mar 2023 14:03:42 GMT

Hi @Reevo87 It will probably need a replacement box, best to contact Sky.

Re: HDMI port issue Sky Q

Reevo87 — Mon, 20 Mar 2023 14:05:29 GMT

Thanks for your reply, any ideas of how much cost is involved please?

Re: HDMI port issue Sky Q

MightyQuinn — Mon, 20 Mar 2023 14:08:21 GMT

Hi @Reevo87 £zero, the box is simply loaned by Sky and will be swapped free.

Re: HDMI port issue Sky Q

bob1234 — Mon, 20 Mar 2023 14:09:21 GMT

@Reevo87Unless Sky think it is accidental or deliberate damage it should be free but Sky rarely seem to charge for damage.

Re: HDMI port issue Sky Q

nigea99 — Mon, 20 Mar 2023 14:12:14 GMT

hi @Reevo87

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

The team that support these forums I think should be able to assist - if not they will point you in the right direction

As @MightyQuinn says - if it needs fixing/replacing then being SKY Q this will be done as part of your susbscription at no extra charge (unless they deam the damage is not from normal use etc)

Re: HDMI port issue Sky Q

Mr+Flibbles+86 — Mon, 20 Mar 2023 14:20:54 GMT

Thanks for escalating this. We’ve sent an invite to chat.