topic Re: Viewing card in Sky Q

Viewing card

netty26 — Mon, 20 Mar 2023 12:41:15 GMT

Hi I phoned last Friday to order a new viewing card and was told I would receive it the next day, still waiting. I have phoned and was told 3-5 days. What is going on?

Re: Viewing card

caesarome — Mon, 20 Mar 2023 13:11:05 GMT

Next day is always unlikely I would have thought but 3-5 days sounds more like the timescale you would receive it in.

Re: Viewing card

lettice — Mon, 20 Mar 2023 13:15:40 GMT

Save you calling again.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Viewing card

Lisa-P1987 — Mon, 20 Mar 2023 13:29:21 GMT

Thanks for escalating this. We’ve sent netty26 an invite to chat, however if it is likely that the card is still on it's way as a card replacement is 3-5 working days.