topic Re: Help hdmi resloution of sky not compatible in Sky Q

Help hdmi resloution of sky not compatible

Niki76 — Mon, 20 Mar 2023 10:39:55 GMT

We have bought a new TV. When on hdmi source it states resolution not compatible to external device and will not find sky.

Re: Help hdmi resloution of sky not compatible

MightyQuinn — Mon, 20 Mar 2023 10:43:21 GMT

Hi @Niki76 Try resetting your Sky Q box to 1080i. Point your Sky Q remote at the box and key in the sequence Home 1 0 8 0 Home

Re: Help hdmi resloution of sky not compatible

Niki76 — Mon, 20 Mar 2023 10:58:06 GMT

Tried this so many times it does nothing sadly. Just have hdmi not supported resolution not supported change external device resolution. @MightyQuinn

Re: Help hdmi resloution of sky not compatible

PandJ2020 — Mon, 20 Mar 2023 11:01:06 GMT

What is the TV?

Almost all new TV's should support any resolution the Sky box would throw at it.

Re: Help hdmi resloution of sky not compatible

MightyQuinn — Mon, 20 Mar 2023 11:06:18 GMT

Hi @Niki76 To rule out a problem with your new TV, if you still have the old one then connect it and set the resolution of the Sky Q box to it's lowest setting 576p.

Re: Help hdmi resloution of sky not compatible

Niki76 — Mon, 20 Mar 2023 11:12:31 GMT

It's not the tv we took it back yesterday put new TV up and its doing the same. Had sky engineer put twice and of course it worked on the day. Its so frustrating. Its Samsung they struggled to help. @MightyQuinn

Re: Help hdmi resloution of sky not compatible

PandJ2020 — Mon, 20 Mar 2023 11:55:49 GMT

Try different HDMI lead? Or different input.

Re: Help hdmi resloution of sky not compatible

MightyQuinn — Mon, 20 Mar 2023 12:09:29 GMT

Hi @Niki76 Are you using the short HDMI lead that came with Sky Q box? If not what is the speed and length of your cable?

Re: Help hdmi resloution of sky not compatible

PandJ2020 — Mon, 20 Mar 2023 12:01:14 GMT

@MightyQuinn wrote:
Hi @PandJ2020 Are you using the short HDMI lead that came with Sky Q box? If not what is the speed and length of your cable?

Not me - you mean @Niki76 😀

Re: Help hdmi resloution of sky not compatible

MightyQuinn — Mon, 20 Mar 2023 12:09:55 GMT

Sorry @PandJ2020 😢

Re: Help hdmi resloution of sky not compatible

Niki76 — Mon, 20 Mar 2023 12:37:19 GMT

Changed lead 3 times sky gave a new one to try. So should work. @

Re: Help hdmi resloution of sky not compatible

Chodley — Mon, 20 Mar 2023 13:13:38 GMT

What TV is it? (Samsung make a LOT of TVs)

Are you using a OneConnect box?

Re: Help hdmi resloution of sky not compatible

Niki76 — Mon, 20 Mar 2023 13:24:51 GMT

Crystal 8000 HD tv

Re: Help hdmi resloution of sky not compatible

Chodley — Mon, 20 Mar 2023 14:29:57 GMT

Do you mean UHD?

Like the UE43BU8000? (43" version)

Doesn't seem to come with the OneConnect box so that can't be the problem.