topic Re: Disable Sky Q upscaling? in Sky Q

Disable Sky Q upscaling?

AbhiK — Sun, 19 Mar 2023 16:49:07 GMT

So the Sky Q upscaling is rubbish compared to my TV's. Is there any way that the box can pass signals in their native resolution? So UHD gets passed as UHD and HD gets passed as HD? Currently I can only set the resolution on the box but if I set 2160p, it tries to upscale everything to that. I can keep changing it manually depending on the content, but obviously that's super fiddly.

Re: Disable Sky Q upscaling?

Laing1 — Sun, 19 Mar 2023 16:53:36 GMT

@AbhiK wrote:

So the Sky Q upscaling is rubbish compared to my TV's. Is there any way that the box can pass signals in their native resolution? So UHD gets passed as UHD and HD gets passed as HD? Currently I can only set the resolution on the box but if I set 2160p, it tries to upscale everything to that. I can keep changing it manually depending on the content, but obviously that's super fiddly.

@AbhiK afraid all you can do is manully change the resolution the Q box does not allow for automatic resolution change

Re: Disable Sky Q upscaling?

AbhiK — Sun, 19 Mar 2023 16:59:14 GMT

Thanks. That's a shame and an obvious oversight. Surely Sky could fix it via firmware update - but I take it this has been discussed before and they just won't?

Re: Disable Sky Q upscaling?

PandJ2020 — Sun, 19 Mar 2023 17:25:58 GMT

@AbhiK wrote:
Thanks. That's a shame and an obvious oversight. Surely Sky could fix it via firmware update - but I take it this has been discussed before and they just won't?

They could but they've never had dynamic resolution so I doubt it's coming any time soon.

Re: Disable Sky Q upscaling?

Chodley — Sun, 19 Mar 2023 18:32:40 GMT

@AbhiK wrote:
Thanks. That's a shame and an obvious oversight. Surely Sky could fix it via firmware update - but I take it this has been discussed before and they just won't?

Correct

I get a few interlacing artefacts on mine (1080i content at 2160p) but it's bearable.

Sky have always been averse to doing things that the average customer might get confused by. Support costs etc.

Re: Disable Sky Q upscaling?

oldfella — Sun, 19 Mar 2023 18:35:18 GMT

@PandJ2020 wrote:

@AbhiK wrote:

Thanks. That's a shame and an obvious oversight. Surely Sky could fix it via firmware update - but I take it this has been discussed before and they just won't?

They could but they've never had dynamic resolution so I doubt it's coming any time soon.

As far as I recall @PandJ2020

Sky had Auto resolution on the Sky HD box.

Re: Disable Sky Q upscaling?

Chodley — Sun, 19 Mar 2023 18:38:27 GMT

@oldfella wrote:
@PandJ2020 wrote:
@AbhiK wrote:
Thanks. That's a shame and an obvious oversight. Surely Sky could fix it via firmware update - but I take it this has been discussed before and they just won't?
They could but they've never had dynamic resolution so I doubt it's coming any time soon.
As far as I recall @PandJ2020
Sky had Auto resolution on the Sky HD box.

Think you're right because I had an external scaler back then and it had separate profiles for 576i and 1080i

Re: Disable Sky Q upscaling

oldfella — Sun, 19 Mar 2023 18:43:03 GMT

@Chodley wrote:

@oldfella wrote:

@PandJ2020 wrote:

@AbhiK wrote:

Thanks. That's a shame and an obvious oversight. Surely Sky could fix it via firmware update - but I take it this has been discussed before and they just won't?

They could but they've never had dynamic resolution so I doubt it's coming any time soon.

As far as I recall @PandJ2020

Sky had Auto resolution on the Sky HD box.

Think you're right because I had an external scaler back then and it had separate profiles for 576i and 1080i

They didn't introduce it on Q Because of the complication of the lag on many TV's when changing to UHD

Re: Disable Sky Q upscaling?

PandJ2020 — Sun, 19 Mar 2023 19:02:38 GMT

@oldfella wrote:
@PandJ2020 wrote:
@AbhiK wrote:
Thanks. That's a shame and an obvious oversight. Surely Sky could fix it via firmware update - but I take it this has been discussed before and they just won't?
They could but they've never had dynamic resolution so I doubt it's coming any time soon.
As far as I recall @PandJ2020
Sky had Auto resolution on the Sky HD box.

Probably but Q never has...

Re: Disable Sky Q upscaling?

AbhiK — Sun, 19 Mar 2023 19:04:41 GMT

That's such a shame. All it needs is another menu option for native resolution. So for the average customer, the sky engineer can set it to a fixed res and for those of us who don't want that can disable it. Easy enough to implement.

Re: Disable Sky Q upscaling?

PandJ2020 — Sun, 19 Mar 2023 19:28:47 GMT

@AbhiK wrote:
That's such a shame. All it needs is another menu option for native resolution. So for the average customer, the sky engineer can set it to a fixed res and for those of us who don't want that can disable it. Easy enough to implement.

It's actually worse as the refresh rate isn't dynamic either. So juddering can be introduced on certain material - particularly because apps are also forced to use the static display mode. (The judder reduction option helps but has to be toggled depending on the material)

Re: Disable Sky Q upscaling?

Laing1 — Sun, 19 Mar 2023 20:23:28 GMT

@AbhiK wrote:

That's such a shame. All it needs is another menu option for native resolution. So for the average customer, the sky engineer can set it to a fixed res and for those of us who don't want that can disable it. Easy enough to implement.

@AbhiK as @oldfella eluded to the reason it was not introduced was there was quite a lag when the box tried to automatically change resolutions leaving a black screen which was felt not acceptable as us customers would complain about the time it took to switch

Re: Disable Sky Q upscaling?

Chodley — Sun, 19 Mar 2023 21:49:30 GMT

I wouldn't

Re: Disable Sky Q upscaling?

Laing1 — Sun, 19 Mar 2023 21:53:47 GMT

@Chodley wrote:

I wouldn't

@Chodley I suppose it depends on how long the lag was 😁

Re: Disable Sky Q upscaling?

AbhiK — Sun, 19 Mar 2023 22:58:08 GMT

Didn't AV receivers solve this about 10 years ago?

Re: Disable Sky Q upscaling?

Chodley — Sun, 19 Mar 2023 22:59:37 GMT

@Laing1 wrote:
@Chodley wrote:
I wouldn't
@Chodley I suppose it depends on how long the lag was 😁

😄 A re-sync on my vp50 used to take about 4-5 seconds. If you know what it's doing and why it's fine but yeah, a lot of people sadly don't want to know how things work.

The option would be nice. And we really do need content native framerate support. Almost every other device does it now.