topic Re: discovery plus problem in Sky Q

discovery plus problem

kaishalewis — Mon, 13 Mar 2023 15:54:28 GMT

tried to get discovery plus free on sky q went through all steps and got a message saying no active discovery plus subscription so i subscribed to free trial on my phone and somehow managed to link it to my sky how do i get it free on my sky i want to cancel the paid subscription hope this makes sense as im really thick when it comes to things like this

Re: discovery plus problem

Laing1 — Mon, 13 Mar 2023 16:57:24 GMT

@kaishalewis wrote:

tried to get discovery plus free on sky q went through all steps and got a message saying no active discovery plus subscription so i subscribed to free trial on my phone and somehow managed to link it to my sky how do i get it free on my sky i want to cancel the paid subscription hope this makes sense as im really thick when it comes to things like this

@kaishalewis have you followed all the steps on the link below

https://www.sky.com/help/articles/discovery-plus

Re: discovery plus problem

kaishalewis — Mon, 13 Mar 2023 17:00:50 GMT

hiya yes it comes up with a red triangle saying something about a discovery + subscription

Re: discovery plus problem

Laing1 — Mon, 13 Mar 2023 17:03:55 GMT

@kaishalewis wrote:

hiya yes it comes up with a red triangle saying something about a discovery + subscription

@kaishalewis can you post a picture of what you are seeing and any error messages you get

Re: discovery plus problem

kaishalewis — Mon, 13 Mar 2023 17:09:21 GMT

Re: discovery plus problem

kaishalewis — Mon, 13 Mar 2023 17:12:06 GMT

i have discovery plus on my phone as thats where i signed up for it then logged in on the app on skq q but had to sign u for the free trial so dont know how to get it free on app now

Re: discovery plus problem

Laing1 — Mon, 13 Mar 2023 17:21:58 GMT

@kaishalewis wrote:

i have discovery plus on my phone as thats where i signed up for it then logged in on the app on skq q but had to sign u for the free trial so dont know how to get it free on app now

@kaishalewis so are you having problems getting it on your Q box ? if you are you need to follow the set up procedure in the link I posted especially the part about getting discovery+ on sky marketplace

Re: discovery plus problem

kaishalewis — Mon, 13 Mar 2023 17:51:08 GMT

its not showing in sky marketplace

Re: discovery plus problem

Laing1 — Mon, 13 Mar 2023 18:06:09 GMT

@kaishalewis wrote:

its not showing in sky marketplace

@kaishalewis so have you sorted this now and is it working for you ?

Re: discovery plus problem

kaishalewis — Mon, 13 Mar 2023 18:35:35 GMT

no still cant get it

to work i can watch it on tv but looks like im going to have to pay the subscription fee thanks for your help much appreciated

Re: discovery plus problem

Laing1 — Mon, 13 Mar 2023 18:37:08 GMT

@kaishalewis wrote:

no still cant get it

to work i can watch it on tv but looks like im going to have to pay the subscription fee thanks for your help much appreciated

@kaishalewis I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: discovery plus problem

kaishalewis — Mon, 13 Mar 2023 18:42:55 GMT

thankyou so much

Re: discovery plus problem

Tom-W19 — Tue, 14 Mar 2023 08:35:58 GMT

Thanks for escalating. We've sent an invite to kaishalewis.

Re: discovery plus problem

kaishalewis — Tue, 14 Mar 2023 08:53:04 GMT

hi tried to get discovery plus on sky q had to eventually subscribe to it via my phone as when i teied on q discovery plus wasnt anywhere on marketplace and when i clicked on app it told me i had no active subscription tried multiple times so now im paying for the service not sure that now i have it on my sky q if i can cancel the free trial i set up on my phone or if i need to continue paying the subscription fee to keep it on q?

Re: discovery plus problem

Laing1 — Tue, 14 Mar 2023 16:55:47 GMT

@kaishalewis have you got a red/blue chat bubble as you need to click on that if you have not done so already

Re: discovery plus problem

Lisa-P1987 — Fri, 17 Mar 2023 08:50:28 GMT

Update - We spoke to kaishalewis, but the issue resolved itself during our chat 🙂

Re: discovery plus problem

RWSSport — Sun, 19 Mar 2023 19:47:41 GMT

Re: discovery plus problem

RWSSport — Sun, 19 Mar 2023 19:49:03 GMT

Sorry - meant to say that today I experienced the error message shown in my earlier picture.

Had Discovery+ set up on my Sky Q box for quite a while now & never had any problems - have tried to update Apps as well & have also updated Sky Q box software.

Re: discovery plus problem

RWSSport — Sun, 19 Mar 2023 19:51:22 GMT

Sorry - first time doing this...

I can enter the Discovery Plus app and choose which programme I want to watch - it's at that point I get the above error message.

Re: discovery plus problem

RWSSport — Sun, 19 Mar 2023 20:12:05 GMT

So it seems like i have linked everything correctly but still can't get anywhere 😞