topic Re: Volume down to zero on its own. in Sky Q

Volume down to zero on its own.

Jd19900927 — Sun, 19 Mar 2023 18:58:53 GMT

When I turn my sky q mini on the volume automatically drops to zero. Then when I increase the volume it goes up steadily as if trying to drop down. As soon as I let go of the volume up button it drops back to zero again. What can I do to fix this?

Re: Volume down to zero on its own.

oldfella — Sun, 19 Mar 2023 19:01:11 GMT

@Jd19900927 wrote:

When I turn my sky q mini on the volume automatically drops to zero. Then when I increase the volume it goes up steadily as if trying to drop down. As soon as I let go of the volume up button it drops back to zero again. What can I do to fix this?

Hi @Jd19900927

Check that the Volume control button on the mini remote is not sticking

Re: Volume down to zero on its own.

Jd19900927 — Sun, 19 Mar 2023 19:14:13 GMT

It doesn't seem to be sticking, button seems fine.

Re: Volume down to zero on its own.

oldfella — Sun, 19 Mar 2023 19:16:32 GMT

@Jd19900927 wrote:

It doesn't seem to be sticking, button seems fine.

Hi @Jd19900927

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Volume down to zero on its own.

nigea99 — Sun, 19 Mar 2023 19:19:53 GMT

@oldfella wrote:

@Jd19900927 wrote:

It doesn't seem to be sticking, button seems fine.

Hi @Jd19900927

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

in addition to this can I suggest that after resetting the remote (the 7 &9 step) & before pressing the 1 & 3 to re-pair you try using the TV's own remote to check that there is not a fault with the TV itself

Re: Volume down to zero on its own.

Jd19900927 — Sun, 19 Mar 2023 20:01:42 GMT

Carried out resets and with batteries out on both remotes the volume still drops to zero.

Re: Volume down to zero on its own.

nigea99 — Sun, 19 Mar 2023 20:03:25 GMT

@Jd19900927 wrote:

Carried out resets and with batteries out on both remotes the volume still drops to zero.

did it reset to zero whilst the SKY Remote was not paired ?

Re: Volume down to zero on its own.

Jd19900927 — Sun, 19 Mar 2023 20:06:51 GMT

Yes it did. It drops to zero and keeps trying to drop further sometimes. Other times it stays at a constant volume for a few minutes then drops.

Re: Volume down to zero on its own.

nigea99 — Sun, 19 Mar 2023 20:10:02 GMT

@Jd19900927 wrote:

Yes it did. It drops to zero and keeps trying to drop further sometimes. Other times it stays at a constant volume for a few minutes then drops.

In which case it sounds like a fault with the TV

Any chance something has got into the volume button the TV itself (not the remote) ?

Re: Volume down to zero on its own.

oldfella — Sun, 19 Mar 2023 20:19:40 GMT

@Jd19900927 wrote:

Yes it did. It drops to zero and keeps trying to drop further sometimes. Other times it stays at a constant volume for a few minutes then drops.

Maybe worth a reboot of the TV @Jd19900927

Or a Factory reset.

Re: Volume down to zero on its own.

Jd19900927 — Mon, 20 Mar 2023 05:53:42 GMT

Fingers crossed a factory reset of the tv seems to have worked, thanks for your help everyone.