topic Sky Q loosing internet in Sky Q

Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 12:19:15 GMT

Hi, I'm hoping someone can help. Yesterday my sky Q box has started loosing internet all the time. I've reset the router and the signal booster and also the sky Q box but still happening, everything else connected to the network is working. I can't hardwire nothing has been moved or touched. I can connect it directly to the router but then signal not strong enough for upstairs boxes. Hence why booster is plugged directly into router in same room as router. Not using sky as provider of internet. Any advice would be appreciated. Thanks 🙏

Re: Sky Q loosing internet

oldfella — Sun, 19 Mar 2023 12:24:15 GMT

@Raider77 wrote:

Hi, I'm hoping someone can help. Yesterday my sky Q box has started loosing internet all the time. I've reset the router and the signal booster and also the sky Q box but still happening, everything else connected to the network is working. I can't hardwire nothing has been moved or touched. I can connect it directly to the router but then signal not strong enough for upstairs boxes. Hence why booster is plugged directly into router in same room as router. Not using sky as provider of internet. Any advice would be appreciated. Thanks 🙏

Hi @Raider77

If you have a Q WiFi Booster then have you tried connecting the Main Q box by a Network reset and WPS.

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to Q device (Q booster)
You will be asked to press the WPS button on the Sky booster (Not on the Q box as the Network reset will start the main Q box WPS automatically).

Re: Sky Q loosing internet

Chodley — Sun, 19 Mar 2023 12:42:47 GMT

Having the booster in the same room as the router defeats the purpose of it. You should try to have it centrally located so it can bounce the signal between router & sky box(es)

Re: Sky Q loosing internet

oldfella — Sun, 19 Mar 2023 12:45:59 GMT

@Chodley wrote:

Having the booster in the same room as the router defeats the purpose of it. You should try to have it centrally located so it can bounce the signal between router & sky box(es)

Hi @Chodley

As it's 3rd party broadband the Booster needs connecting by Ethernet.

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 16:16:51 GMT

Hi @oldfella

yes I did this yesterday, it connects straight away then within 10/15 minutes it says I have no internet again and I have to do the reset again, sometimes if I leave it the box will connect itself again then will drop out again later on. It's been fine for over 12 months.

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 16:21:07 GMT

Hi @Chodley

The first booster is plugged directly into the router, then my second one is upstairs that sends it out to certain things we have running upstairs I.e the two multi room boxes in mine and daughters room, it's been fine for over a year, only started playing up yesterday. If my main box would stay connected then boxes upstairs would work fine.

Re: Sky Q loosing internet

oldfella — Sun, 19 Mar 2023 16:23:23 GMT

@Raider77 wrote:

Hi @Chodley

The first booster is plugged directly into the router, then my second one is upstairs that sends it out to certain things we have running upstairs I.e the two multi room boxes in mine and daughters room, it's been fine for over a year, only started playing up yesterday. If my main box would stay connected then boxes upstairs would work fine.

Are all your Boosters Q WiFi boosters @Raider77 ?

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 16:23:58 GMT

Hi @Chodley

The booster is plugged via cable into the router and both router and booster are in same room as the main sky Q box.

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 16:32:48 GMT

The boosters are eero and were supplied by our internet provider utility warehouse when we had poor signal upstairs. If I connect Sky Q box directly to router I struggle then for a good signal upstairs. @oldfella

Re: Sky Q loosing internet

oldfella — Sun, 19 Mar 2023 16:43:41 GMT

@Raider77 wrote:

The boosters are eero and were supplied by our internet provider utility warehouse when we had poor signal upstairs. If I connect Sky Q box directly to router I struggle then for a good signal upstairs. @oldfella

@Raider77

You cannot connect to 3rd party boosters by WPS.

Also mini boxes will not connect reliably to 3rd party WiFi and only connect to the main Q box mesh WiFi.

How and to what is your main Q connected?

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 16:56:04 GMT

@oldfella So I've got my main router plugged into phone socket, then my eero booster is hardwired into back of router. My main sky Q box is then connected to the eero via Wi-Fi in the same room. My sky Q main box is disconnecting itself from the eero. The two mini boxes upstairs obviously runs off of the sky Q box downstairs via the eero. So mini boxes run through same network from eero upstairs sending signal downstairs to main eero booster. That's how its always been connected. If the main sky Q box didn't keep disconnecting from the eero there wouldn't be a problem with the boxes upstairs. So if we forget the mini boxes upstairs completely, the issue is with the Sky Q box disconnecting itself

Re: Sky Q loosing internet

oldfella — Sun, 19 Mar 2023 17:01:51 GMT

@Raider77

So have you used the eero SSID and password for the 2.4 Ghz band when carrying out a Network reset on the Q box?

Also is you router still providing WiFi in addition to the eero WiFi:

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 17:12:38 GMT

Hi yes use eero ssid and password and is connected via the 2.4 GHz, as you can see by pic it's connected at the moment and internet working ok. So I use the eero network for main sky Q box, two mini boxes upstairs a tv and 1 Xbox. I then use the main router to run phones, another Xbox and a pc.

Re: Sky Q loosing internet

oldfella — Sun, 19 Mar 2023 17:20:18 GMT

Yes all understood @Raider77

Although your main Q box is using the Eero network the minis can only use the WiFi mesh generated by the main Q box. The furthest mini from the main Q box could use the first mini mesh as I assume it's nearer than the main Q box.

I would expect issues with the main Q box as it's in the same room as the Eero and your router and so two WiFi networks which is likely to cause cross interference.

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 17:31:38 GMT

Yes I understand what you're saying, it's just strange how it's only started yesterday after running like that for over 12 months. Think I'll just have to monitor it for now, maybe just have the sky running on the eero network and everything else on the router network.

Re: Sky Q loosing internet

Chodley — Sun, 19 Mar 2023 18:19:23 GMT

@oldfella wrote:
@Chodley wrote:
Having the booster in the same room as the router defeats the purpose of it. You should try to have it centrally located so it can bounce the signal between router & sky box(es)
Hi @Chodley
As it's 3rd party broadband the Booster needs connecting by Ethernet.

That's not how it was set up by my installer

Re: Sky Q loosing internet

oldfella — Sun, 19 Mar 2023 18:21:50 GMT

@Chodley wrote:

@oldfella wrote:

@Chodley wrote:

Having the booster in the same room as the router defeats the purpose of it. You should try to have it centrally located so it can bounce the signal between router & sky box(es)

Hi @Chodley

As it's 3rd party broadband the Booster needs connecting by Ethernet.

That's not how it was set up by my installer

Depends to what it is connected @Chodley

You cannot connect a Q booster to 3rd party WiFi.

Re: Sky Q loosing internet

Chodley — Sun, 19 Mar 2023 18:22:06 GMT

@Raider77 wrote:
Hi @Chodley

The booster is plugged via cable into the router and both router and booster are in same room as the main sky Q box.

Can you connect the Q box to the router over ethernet?

Re: Sky Q loosing internet

Chodley — Sun, 19 Mar 2023 18:29:36 GMT

@oldfella wrote:
@Chodley wrote:
@oldfella wrote:
@Chodley wrote:
Having the booster in the same room as the router defeats the purpose of it. You should try to have it centrally located so it can bounce the signal between router & sky box(es)
Hi @Chodley
As it's 3rd party broadband the Booster needs connecting by Ethernet.

That's not how it was set up by my installer
Depends to what it is connected @Chodley
You cannot connect a Q booster to 3rd party WiFi.

it never behaved itself properly and that might explain why! Got rid of it a while back.

Anyway, yes I would connect the Q to the router over ethernet and the 2 minis to the 2 eeros over ethernet and probably get a 3rd eero connected to the router over ethernet too (as per current setup) and disable the router's wifi.

Re: Sky Q loosing internet

Raider77 — Sun, 19 Mar 2023 18:31:42 GMT

@Chodley No the sky Q box can't be hard wired as it means running a cable round the edge of the lounge.