topic Re: 3 Network download failure again in Sky Q

3 Network download failure again

mguk — Sat, 18 Mar 2023 11:03:10 GMT

Sky Q failed downloads after Sky update their software again,.

Connected via ethernet. Wifi doesn't even connect.

Re: 3 Network download failure again

Ecosse — Sat, 18 Mar 2023 11:22:09 GMT

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.

Re: 3 Network download failure again

Laing1 — Sat, 18 Mar 2023 12:04:36 GMT

@mguk wrote:

Sky Q failed downloads after Sky update their software again,.

Connected via ethernet. Wifi doesn't even connect.

@mguk there has not been a recent update to the software

Re: 3 Network download failure again

Godfrey — Sat, 18 Mar 2023 13:18:13 GMT

@mguk If you perform several 3 Network download tests, what is the highest latency value that is being reported.