topic Re: sky q box in Sky Q

sky q box

kayharley1990 — Sat, 18 Mar 2023 06:35:58 GMT

for the past few days my sky q box is constantly freezing and won't load up apps ,recordeding keeps messing around and even on live TV it keeps freezing, I can't tell you how many times I have had to restart the box

Re: sky q box

Quoman7 — Sat, 18 Mar 2023 09:11:55 GMT

Hi @kayharley1990 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: sky q box

oldfella — Sat, 18 Mar 2023 10:24:52 GMT

@kayharley1990 wrote:
for the past few days my sky q box is constantly freezing and won't load up apps ,recordeding keeps messing around and even on live TV it keeps freezing, I can't tell you how many times I have had to restart the box

Hi @kayharley1990

If you are still having issues try a Network Reset on the Main Q box
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect to router by WiFi.

If on Sky Broadband you will be asked to press the WPS button on the Sky Router (not the main Q box as the Network reset will start the main Box WPS automatically). Make sure that you press the router WPS button and not the router reset button.

If on 3rd party broadband then you need to enter the SSID and password for the router 2.4 Ghz band.

Re: sky q box

kayharley1990 — Sat, 18 Mar 2023 10:30:17 GMT

I have done all this ,I'm with virgin broadband and I have redone the network lots of times but still nothing

and refresh the apps

but even watching live TV it ends up freezing

Re: sky q box

oldfella — Sat, 18 Mar 2023 10:33:35 GMT

@kayharley1990 wrote:

I have done all this ,I'm with virgin broadband and I have redone the network lots of times but still nothing

and refresh the apps

but even watching live TV it ends up freezing

Hi @kayharley1990

Any chance you can connect the Q box to your router by Ethernet?

Re: sky q box

kayharley1990 — Sat, 18 Mar 2023 13:15:41 GMT

already is then ,

and the connections are fine

Re: sky q box

oldfella — Sat, 18 Mar 2023 13:26:57 GMT

@kayharley1990 wrote:

already is then ,

and the connections are fine

Hi @kayharley1990

If you are not using any Q WiFi minis have you turned off all the Q box WiFi?

Re: sky q box

kayharley1990 — Sun, 19 Mar 2023 12:26:20 GMT

right I have tryed unplugged the power cable, I have restarted my broadband, I have unplugged its all at the wall and waitting then turned it all back on

there is nothing wrong with the Internet connection it connection is completely fine

it's the sky q box it's self as it that ,

that keeps freezing

Re: sky q box

oldfella — Sun, 19 Mar 2023 12:28:33 GMT

@kayharley1990 wrote:

right I have tryed unplugged the power cable, I have restarted my broadband, I have unplugged its all at the wall and waitting then turned it all back on

there is nothing wrong with the Internet connection it connection is completely fine

it's the sky q box it's self as it that ,

that keeps freezing

Hi @kayharley1990

I repeat my Question

If you are not using any Q WiFi minis have you turned off all the Q box WiFi?