https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4257208#M568772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3739822">@Dianeb</a>&nbsp;Do you have proof of postage? If you do i can escalate your post to the Sky staff here who should be able to assist you.</P> Fri, 17 Mar 2023 17:43:09 GMT daveNOS 2023-03-17T17:43:09Z https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4257203#M568770 <P>I have just received a text message to say I am going to be charged for not returning the old equipment. This was returned &nbsp;on the 23rd of January. Please can you check your records. &nbsp;Many thanks&nbsp;</P> Fri, 17 Mar 2023 17:37:05 GMT https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4257203#M568770 Dianeb 2023-03-17T17:37:05Z https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4257208#M568772 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3739822">@Dianeb</a>&nbsp;Do you have proof of postage? If you do i can escalate your post to the Sky staff here who should be able to assist you.</P> Fri, 17 Mar 2023 17:43:09 GMT https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4257208#M568772 daveNOS 2023-03-17T17:43:09Z