topic Re: Incompatible with Sony in Sky Q

Incompatible with Sony

tom-jerry1971 — Fri, 17 Mar 2023 06:54:45 GMT

I have a fairly new Sky Q box and the Sony Bravia isn't that old either. I switch the TV on and then use the Sky remote, the TV then switches itself off, the Sony logo comes on and then the Android logo and then you have to start again. This process takes about 4 minutes. It happens most of the time, but not all. Also you can be watching a programme for a few mins and it will then switch itself off. Anyone else had this?

Re: Incompatible with Sony

Chodley — Fri, 17 Mar 2023 07:32:07 GMT

And you're not holding down the power button on the Sky remote?

Re: Incompatible with Sony

bob1234 — Fri, 17 Mar 2023 07:59:33 GMT

@tom-jerry1971A short press on the Q controller should turn the Sky box to standby a slightly longer press and it should turn the TV to standby BUT press too long and it restarts the TV, at least it does with my Sony.

Your other problem could be due to the standby settings on your TV either turn it off or set it for as long as possible as the TV does not see it is in use when using a Q box and times out.

Make sure HDMI control (CEC) is turned on in both the Q box (it is on by default) and TV so the Q controller turns your TV on/off.

Re: Incompatible with Sony

tom-jerry1971 — Fri, 17 Mar 2023 13:04:11 GMT

Thanks for this, I'll check these things. I don't think I'm doing anything wrong, I'll check those settings you mentioned 🙂

Re: Incompatible with Sony

tom-jerry1971 — Fri, 17 Mar 2023 13:05:23 GMT

No, not doing anything like this.

Re: Incompatible with Sony

DJMM1 — Sat, 01 Apr 2023 20:34:08 GMT

I have the same problem. TV restarts are random and very annoying

Re: Incompatible with Sony

Chodley — Sun, 02 Apr 2023 00:40:18 GMT

Going to need a lot more information / detail to offer any advice.

Re: Incompatible with Sony

DJMM1 — Tue, 04 Apr 2023 11:58:19 GMT

I'll provide details

Sky Q box

Hardware version: 32B206

Software version: Q210.000.06.03L (5k4107v)

connected via HDMI cable to:

Sony Bravia

Model: KD-43XF7596

Kernel version 4.9.125

All software is up to date

There is a Samsung soundbar connected to the TV via toslink.

TV randomly restarts from time to time. There is no pattern to it. However, it tends to happen more often shortly after turning Sky box and TV on.

The audio stops first then the second later TV restarts.

TV worked without any issues with SKY+ box.

I hope that's enough details? If not please let me know what else you'd like to know.

Re: Incompatible with Sony

TimmyBGood — Tue, 04 Apr 2023 12:04:17 GMT

@DJMM1 wrote:

All software is up to date

Although it's perhaps worth noting that's a 2018 model.

Re: Incompatible with Sony

DJMM1 — Tue, 04 Apr 2023 15:16:31 GMT

@TimmyBGood are you saying TV from 2018 should randomly restart shortly after switch from Sky+ to SkyQ??? 🙂

Re: Incompatible with Sony

TimmyBGood — Tue, 04 Apr 2023 15:48:45 GMT

@DJMM1

Nope, I'm just suggesting 'up to date' is a relative concept.

Re: Incompatible with Sony

DJMM1 — Tue, 04 Apr 2023 15:56:12 GMT

@TimmyBGood does that mean this year's TV use a different Android version/system??

My 2018 TV still gets regular updates; as far as I know, it is still fully supported.

Re: Incompatible with Sony

TimmyBGood — Tue, 04 Apr 2023 15:57:36 GMT

@DJMM1 wrote:

does that mean this year's TV use a different Android version/system??

From memory Sony have oscillated between Android TV, Google TV and their own Bravia OS, and I've lost track of which of those is current.

Re: Incompatible with Sony

DJMM1 — Tue, 04 Apr 2023 17:40:49 GMT

@TimmyBGood So your comment isn't in any way relevant to the subject and issues described.
I'm glad we go there in the end. 😜

I thought you will have some insight on different Android TV version and random restarts when in use with SkyQ

Re: Incompatible with Sony

tom-jerry1971 — Wed, 05 Apr 2023 06:36:42 GMT

This is more or less exactly the same info here. It's so frustrating!

Re: Incompatible with Sony

tom-jerry1971 — Wed, 05 Apr 2023 06:38:04 GMT

Any idea what the resolution is?

Re: Incompatible with Sony

DJMM1 — Wed, 05 Apr 2023 07:53:02 GMT

@tom-jerry1971 well I hope that after providing details @Chodley will look into it and provide us with some solution

Re: Incompatible with Sony

lettice — Wed, 05 Apr 2023 08:11:01 GMT

@DJMM1 wrote:
Ok

TV randomly restarts from time to time. There is no pattern to it. However, it tends to happen more often shortly after turning Sky box and TV on.
The audio stops first then the second later TV restarts.

Two things.
Just to clarify, does this only happen when your Sky Q box is on.

In what order do you turn the TV and Sky Q box on or are you using the Sky Q box to turn the TV on (via the HDMI control = on in Sky Q settings)..

Can you please let us know your Sony TV software version?

I will flag your post to Sky through our closed forum to see if they can offer any more help/insight.

Re: Incompatible with Sony

DJMM1 — Wed, 05 Apr 2023 08:42:14 GMT

@lettice

@lettice wrote:
Just to clarify, does this only happen when your Sky Q box is on

Yes.

In what order do you turn the TV and Sky Q box on or are you using the Sky Q box to turn the TV on (via the HDMI control = on in Sky Q settings)..

I'm using SkyQ remote to turn on both the TV and the box - I'm pretty sure it is done via SkyQ settings - it's been setup by Sky during installation. It allows me to control the volume and I can turn on and off TV all using SkyQ remote.
To turn it all on all I need to do is press Sky button.

To turn off the TV i need to hold the "power" button on SkyQ remote for few seconds

Can you please let us know your Sony TV software version?

I'm not sure if this is the correct thing under device preferences -> about it shows: Version 9 / Android security patch 5 Jan 2022 / Kernel Version 4.9.125

Thank you for looking into it!

Re: Incompatible with Sony

lettice — Wed, 05 Apr 2023 08:52:14 GMT

@DJMM1

There is a firmware update 21st sept 2022 for your TV.
Drivers and Software updates for KD-43XF7596 | Sony UK
Firmware update to v6.7210 | Sony UK

It mentions;

Resolves an issue where the TV randomly restarts

Might be worth trying to update your TV firmware.