topic Re: On demand not working in Sky Q

On demand not working

Brad1983 — Fri, 17 Mar 2023 11:54:26 GMT

My on demand will not work after sky suspended my account any ideas

Re: On demand not working

caesarome — Fri, 17 Mar 2023 12:04:39 GMT

Can you watch live TV now your services are back and working ?

Re: On demand not working

Brad1983 — Fri, 17 Mar 2023 12:12:25 GMT

Yeah everything else working fine

Re: On demand not working

Laing1 — Fri, 17 Mar 2023 12:48:45 GMT

@Brad1983 wrote:

My on demand will not work after sky suspended my account any ideas

@Brad1983 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: On demand not working

Mr+Flibbles+86 — Fri, 17 Mar 2023 12:50:37 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: On demand not working

Addie15 — Sun, 19 Mar 2023 13:30:51 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.