topic Re: Sky Cinema Problems in Sky Q

Sky Cinema Problems

DanboJ — Fri, 17 Mar 2023 11:52:33 GMT

Hi all,

We've had sky cinema for a number of years, I've just tried to download a movie for one of my children and it's not letting me - it says Press 🔴 to upgrade and watch 'said film' - I've pressed the red button out of curiosity and it says I've already added this package to my sky subscription.

At a loss at the moment!

Re: Sky Cinema Problems

MightyQuinn — Fri, 17 Mar 2023 12:00:41 GMT

Hi @DanboJ I would start by power rebooting your Main box. You haven't downloaded an UHD movie without a UHD subscription?

Re: Sky Cinema Problems

DanboJ — Fri, 17 Mar 2023 12:07:32 GMT

@MightyQuinn - just tried rebooting but still doing the same. Not attempted to download a UHD movie but we do have the UHD package anyway.

Re: Sky Cinema Problems

Laing1 — Fri, 17 Mar 2023 12:51:18 GMT

@DanboJ wrote:

Hi all,

We've had sky cinema for a number of years, I've just tried to download a movie for one of my children and it's not letting me - it says Press 🔴 to upgrade and watch 'said film' - I've pressed the red button out of curiosity and it says I've already added this package to my sky subscription.

At a loss at the moment!

@DanboJ I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Cinema Problems

Lisa-P1987 — Fri, 17 Mar 2023 14:47:14 GMT

Thanks for escalating this. We’ve sent DanboJ an invite to chat.